Software package and information systems

Tender description

Thames Water is intending to appoint a single supplier to provide and implement a replacement off-the-shelf reward and benefits portal that delivers an improved employee experience and will support the modernisation of the total reward package offered by Thames Water allowing the company to attract and retain talent. The Reward Portal project underpins all reward and recognition activity across the whole of Thames Water. We are seeking a single supplier to provide a technology platform that will administer the following scope for the new total reward package solution: (a) retailer discounts (i.e. employee discounts and offers); (b) flexible benefits (e.g. holiday trading, insurances, etc.); (c) salary sacrifice schemes (e.g. cycle to work, electric vehicles, etc.); (d) reward and recognition (e.g. eCards, long service awards, etc.); (e) Total reward statement; (f) health and wellbeing (e.g. gym discounts, financial wellbeing, etc.); (g) communication (e.g. blogs, etc.). The portal will be a central repository and an interactive system for all pay and benefits information, which must be able to link to third party sites and be accessible on multiple devices. The headcount in scope for this agreement is c.6 800 employees. The principle bidder is likely to be the primary vendor of the proposed technology platform who will administer a large proportion of the reward schemes themselves, working closely with a small number of strategic partners who will deliver the remaining services. The supplier will be responsible for the provision of the platform and providing employee user subscriptions to the platform, the provision of rewards schemes via the platform, cloud services (if applicable), and support and maintenance services in respect of the platform.