Health and social work services

Tender description

We are looking for a partner that will help us revolutionise adult social care beyond the current offering of traditional case management. In a future where self-service, robotics and virtualised social care can become a reality, our partner will already be working in this world where AI is helping people make better and faster decisions and services are being provided to people faster than ever before. We are looking for a partner that will help us revolutionise adult social care beyond the current offering of traditional case management. In a future where self-service, robotics and virtualised social care can become a reality, our partner will already be working in this world where AI is helping people make better and faster decisions and services are being provided to people faster than ever before. All the advantages of the cloud, social and mobile technologies will be made available to our workforce and communities so they can collaborate more efficiently, have a shared understanding of people’s needs more easily and build effective relationships across entire care pathways. You will offer 21st century digital services and there will be a powerful customer engagement platform that can transform services and make 'Digital by Default' a reality. Your solutions will be beautiful and so intuitive that there will be no training required for its users. It will be a flexible platform that a variety of apps can plug in to quickly and cheaply, so our organisations requirements have the opportunity to constantly evolve and still be met by the technology that supports us. Upgrades will be a thing of the past; software updates and changes will constantly be delivered with no downtime and minimal disruption to services. It will be a technical heavy weight, offering lots of rich functionality but it will be light on support and maintenance. Alongside all this, you will also need to ensure that we can effectively deliver the full range of adult social care services and meet both our statutory requirements and ambitions for the future of social care in Staffordshire. Where we are delivering traditional social care services your technology will enable us to do so in a non-traditional way: it will be mobile first; people we support and organisations providing services to them will be able to work seamlessly together; we will operate with powerful real time and shared information and people will automatically be kept updated with their customer journey, every step of the way. We know that to deliver genuine digital transformation it will take time so we are seeking a ten year solution that will ensure that by 2030 the way we enable and deliver adult social care in Staffordshire will be revolutionised.