Proc539 Status Checking Project Development Partner

Tender description

Why the Work is Being Done The Home Office is developing a border and immigration system which is “digital by default” for all migrants, which over time means we will increasingly replace physical and paper-based products and services with accessible, easy to use online and digital services. An integral part of this is enabling immigration status information to be made available, through digital means via online status checking services, which enable individuals to access and share their status information with providers, or via APIs with other government departments or elements of the border and immigration system, enabling automated status checking to be incorporated into other systems. Problem to Be Solved To deliver these capabilities and services, the Home Office requires skills not available within our current workforce and thus has a requirement for the procurement of specialist a delivery partner who can supply experienced resources with skills including: • Development of digital platforms in Java, node.JS and other relevant languages and toolkits • Creation of re-usable patterns and modules for custom development • Technical delivery management • Testing • Agile methods and governance • Business analysis • DevOps specialist support Who Are the Users Users will be those who have touchpoints with the end to end UK immigration system. This will include the public applying for entry to the UK and third parties - such as employers, landlords, financial services providers and other government departments, who need to check and understand an individual's immigration status to enable them to live, work and access services in the UK. Users will also include border, security and enforcement teams controlling immigration and securing UK borders. Early Market Engagement Work Already Done There are current suppliers in place and a variety of online Status services are already live, with several APIs due to go live over the next few months. However, as the work will encompass development of further services, and extension of existing services to a wider range of users, the requirement is not solely L3 we also require resources to support continual change. Existing Team There is an existing delivery team in place working within Status and the wider EU/FBIS portfolio . The new supplier will need to work collaboratively internally and externally to the Home Office and other suppliers. Collaborative working is key as the supplier will be working alongside civil servants, contractors and other suppliers embedded within the Status team and wider portfolio. The team prides itself on its multi vendor / one team approach. Current Phase Live Work Location Primarily at the Home Office place of business located at Sydenham Road, Croydon CR0 2EU Working Arrangments The Service Provider needs to be able to operate within the Home Office governance models and with other 3rd parties accordingly. They will be expected to deliver as part of a pre-agreed strategy and plan. The team is expected to work across the multiple sites during standard HO working hours. Expenses will conform to HO internal policies and will not be payable within the M25. Resources will be expected to be co-located with the project teams at the locations above. Security Clearance Provider personnel (and sub-contractors) must comply with HMG Baseline Personnel Security Standard (BPSS) as a minimum, and CTC clearance to work in HO buildings. If not already held, there may also be a requirement for some postholders who access live data or work on 247 support to undergo SC clearance. Additional T&Cs Intellectual Property Rights in any developed technology or processes will rest with the Home Office. Suppliers should conform to Cyber Essentials Scheme. HO supports the Corporate Social Responsibility Agenda, we will continue to invite our Strategic and Operational suppliers to demonstrate their commitment to it. Rate cap - daily rates should be in accordance with the enclosed target rate card. SFIA 7 level resource is excluded (exceptional circumstances will be considered) SFIA 6 level resource is excluded for 'hands on' delivery roles Skills & Experience T-Demonstrate your understanding of, and commitment to, a Continuous Improvement culture and practices involved in running customer-facing digital services for government T-Demonstrate how you have delivered new digital products and services within a large scale Agile programme, to tight deadlines and in accordance with strict policy and accessibility constraints T-Demonstrate how you dealt effectively with a complicated, critical (P1) incident that affected a large, public-facing digital service and/or Critical National Infrastructure, having a serious impact on thousands of customers. T-Demonstrate how you have reduced the run cost of a customer facing digital service and extricated the best possible value for money on software, hardware, maintenance and support T-Demonstrate your ability to rapidly scale up your standing delivery and management capacity in response to a sudden, critical Government initiative requiring a swift and robust solution to be delivered T-Demonstrate your track record of taking ideas from conceptual architecture, through to design, development, testing through to production M-Are you compliant with the provisions of section 54, Modern Slavery Act 2015? (if you are not a ‘Commercial Organisation’ within the meaning of that section, please respond ‘Yes’) M-Are your policies and procedures compliant with the provisions of the Equality Act 2010? M-Over the past 12 months, have you paid all your suppliers in accordance with the contractual terms? M-Over the past 12 months, have you paid at least 95% of accepted invoices within 60 days? (If the answer is ‘Yes’, please ignore Previous Question. M-If Q10 is No, over the past 12 months have you paid 75-94% of accepted invoices within 60 days? Attach Action Plan explaining how you will increase this to 95%+ M-Do you understand and agree that if awarded this Contract, you will abide by the published T&C's of both the RM1043.5 Framework and this Call Off Contract? M-Have you successfully delivered Information Technology to government in support of citizen-facing Immigration services? M-Have you successfully delivered Information Technology to government in support of CNI? Nice to Haves T-Demonstrate successful delivery within a Government department T-Demonstrate proven experience of moving L3 support from supplier control to full time permanent staff T-Demonstrate experience in immigration requirements and business processes, issues, and solutions C-Please explain how you will approach meeting our requirements and adequately mobilise resource. C-Please provide an example of your experience of working in a multi-supplier environment to achieve shared outcomes. C-Please explain how you would manage dependencies and align your team activities with other teams in the Programme environment. C-Please describe your approach to ensure successful integration of decision making and communication with the wider immigration technology and other suppliers. C-Please provide an outline of mechanisms you use align to wider outcomes and a Programme-wide shared plan. C-How will you enhance the Home Office delivery capability? Please set out examples of your ability to transfer knowledge C-Please set out the behaviours you would seek to promote and ideas you have for ensuring wellbeing of both direct and indirect teams with hard delivery deadlines. No. of Suppliers to Evaluate 3 Proposal Criteria Weighted evaluation criteria: Technical Competencies 55%, Supplier Presentation (optional ) 10%, Value for Money 25%, Cultural Fit 10% Technical Competencies: Includes all essential and nice to have evaluation criteria 55% with the 'T-' prefix. Supplier Presentation: In the event that evaluated scores between suppliers are within 10% of each other, the Buyer may elect to invite bidders to give a Supplier Presentation Cultural Fit: Includes all nice to have cultural evaluation criteria with the 'C-' prefix. 10% Value for Money: Total Price 25% Mandatory Pass/Fail questions, denoted by an 'M-' prefix: No evaluation scoring attributed, but a 'Fail' will render a bid non-compliant. Cultural Fit Criteria Payment Approach Capped time and materials Assessment Method Presentation Evaluation Weighting Technical competence 65% Cultural fit 10% Price 25% Questions from Suppliers No questions have been answered yet Budget range the budget range is between £5m to £10m (excluding vat) for 2 years. separate day rates for each role will be required and will be outlined at the itt phase. statements of work will be agreed periodically with the supplier on a capped, fixed or t&m basis with agreed outcomes and deliverables. the initial statement of work will be agreed after contract award.