Health services

Tender description

To provide a telecare monitoring service 24/7 for Council Sheltered Accommodation and for dispersed alarms in the community along with a mobile response service out of hours for these service users. To express your interest in this opportunity, simply email your name and address to procurement@uttlesford.gov.uk before the deadline on 3 September 2020. Completed tenders must be received no later than 11.00, on Wednesday 30 September 2020. It is envisaged that the contract shall be awarded by 1 December 2020, to go live on 1 April 2021, allowing a 3-month mobilisation period. Uttlesford District Council currently offers a ‘Telecare’ service. The service comprises both monitoring and response services within our sheltered accommodation sites, of which there are currently 16, along with dispersed alarms in the community. At the time of tendering this contract, we estimate there to be 380 occupied dwellings within our sheltered accommodation and 720 dispersed alarms across the district. Essex County Council supports the provision of dispersed alarms in the community (‘Lifelines’). They are currently reviewing their Assistive Technology agreement with Essex Carelines and intend to award a contract to a lead provider. Depending on the decision, there may be an impact on the number of dispersed service users that we will maintain. Hardwire alarms may be triggered in sheltered sites from individual residencies, communal areas and from building management functions such as boiler rooms, door entry systems and smoke/fire alarms. The majority of dispersed alarms are placed in domestic dwellings throughout the district although some are in sheltered schemes where hardwire systems have not been provided The service provider shall be required to monitor all alarms 24/7, passing on requests to respond to the sheltered housing team at The Council during Working Hours whilst providing their own response service out of hours.