ILS-ITIL SME

Tender description

Summary of the work Assist ILS manager in evolving ILS delivery with service management focus, aligned with future support model. Provide SME input to our engineering community, stakeholders and ILS team. Represent ILS at Service Reviews, Service Management Working Groups and Support Working Groups and complete ILS required documentation, reports and analysis. Specialist role Business analyst Expected Contract Length 36 weeks (180 days) up to 31 March 2021 with a further 12-week unfunded option Latest start date Monday 20 July 2020 Maximum Day Rate £450 per day worked (inclusive of T&S) Anticipated travel to a West Midlands site at least 2 days minimum to 4 days maximum per month to be included within this rate. Who Speclialist Work With They will be a key member of the Integrated Logistics Support Team, overseeing ILS delivery with a service management focus, in line with our future support model. You will work with the ILS team, delivery organisation and DE&S, daily. What Specialists Work On The specialist is required to work on BAU ILS and as a specialist in ITIL they contribute to our ITSM support approach for our future support model, deputising for the ILSM as appropriate. Work to include •Production of ILS strategy, plans and schedules. •ILS / Service Management Support Processes and related documentation •Translation of ILS activities and processes into ITIL service management outputs. •Undertake impact assessments of change requests and future changes •Equipment Breakdown Structure, LIR Data gathering & LORA •Maintenance Task Analysis (MTA) •Work Instruction and Knowledge Article information gathering •SCM Development work and PM Inventory guidance. Skills & Experience • SSDT and Support Maturity Levels in application/integration of ILS in a SME. • Delivery of solutions in accordance DEF-STAN 00-600, Defence Logistic Framework (DLF) (formally JSP 886), DEF-STANs 00-40, 00-42 as well as European ASD standards 1000D, 2000M and 3000L • IT service management experience within CIS projects. • Defence contracting, security constraints JSP 440 • Delivery of large-scale IT ILS programmes with IT service management alignment. • In-Service Support related deliverables FRACAS, Spares Modelling and Technical Publications • Management of third party contractors through a contracted Statement of Requirements (SOR); • Developing Work/Knowledge Instructions for Deployable IT • Collating information for AESP production, including AESP CAT 201, 211, 412, 522, 601, 711 & 741. • Engineering Degree or suitable related experience • Knowledge Dev Ops / Information Technology Infrastructure Library (ITIL) • Minimum 5 years in an ILS position Nice to Haves • Sound knowledge of DE&S iLog processes • Demonstrate knowledge of transition • Upgrade and refresh projects in an Agile environment • ITIL Service Management Practitioner Work Location MOD Abbey Wood, Bristol Working Arrangments 40 Hours per week (Mon – Fri) This role will be based at MOD Abbey Wood with anticipated travel to a West Midlands site at least 2 times per Month up to a maximum of 4 times per month to attend meetings with the Delivery Team. No expenses are payable as this travel is expected to be inclusive within the daily rate Security Clearance MOD DV Additional T&Cs The Supplier and their representatives shall abide by: • DEFCON 5J(Edn 18/11/16)-Unique Identifiers • DEFCON 76(Edn 12/06)-Contractor’s Personnel at Government Sites • DEFCON 501(Edn 11/17)-Definitions and Interpretations • DEFCON 522(Edn 11/17)-Payment and Recovery of Sums Due • DEFCON 532 (Edn 11/14) – Disclosure of Information • DEFCON 658(Edn 10/17)-Cyber Ref RAR-EJFU9DPG • DEFCON 659A(Edn 02/17)-Security Measures • DEFCON 660(Edn 12/15)-Official-Sensitive Security Requirements • DEFCON 703(Edn 08/13)-Intellectual Property Rights - Vesting in the Authority No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work as a team with our organisation • Transparent and collaborative when making decisions. • No-blame culture and encourage people to learn from their mistakes • Ability to work with others in a high pressure and conflicting priorities environment • Willingness to be flexible and adaptable to changing priorities • Strong multi-tasking and organizational skills. • Clear and concise communication skills • Self-Starter-Finisher with a methodical approach to problem-solving • Capable of delivering quality output to tight deadlines across multiple tasking lines • Excellent interpersonal skills, able to develop and maintain positive working relationships with Stakeholders & Colleagues. Assessment Method Interview Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers 1. Is there a current incumbent? There is no incumbent as this is a new requirement, 2. Can I clarify if travel expenses can be claimed when visiting other sites on top of the daily rate? The daily rate must include all T&S 3. Will you sponsor candidates for DV assessment or will they already require it? The Authority will not be sponsoring a candidates DV assessment. The candidate must have DV clearance for day 1 of role. 4. is this role outside ir35 An IR35 assessment questionnaire has been completed, on this occasion IR35 does apply, but that doesn't guarantee that it would not apply in the future. 5. is this role expected to be officed based from day 1, or will they be working remotely during covid The role is flexible working, a mixture of office working and home. At present the office working is only if the individual requires access to secondary IT systems or to attend VTC. Primary IT system will provided as a laptop to allow remote working. We have some satellite sites where presence at meetings may be required approx. once a month. This is not currently happening due to C-19 restrictions but may start again as restrictions ease further. 6. Is this inside or outside IR35? An IR35 assessment questionnaire has been completed, on this occasion IR35 does apply, but that doesn't guarantee that it would not apply in the future. 7. As IR35 does apply will there be any flexibility on the rate? Due to available funding, I'm afraid £450 is our limit.