Community Sensory Support Service

Tender description

The Contract requires a provider to provide a community-based support service to people who live in County Durham and are blind or partially sighted. Independent living support will include welfare rights, housing, employment readiness and retention of employment, technology and delivery of a “Living with Sight Loss (LWSL)” course. The service must be delivered county-wide within County Durham and be easily accessible and responsive to service users’ needs. It will need a dedicated presence in County Durham and will need to make links with partner organisations in order to identify appropriate referrals. Please access and download the tender documents for information. Please raise queries via the online system and if you have problems accessing the tender please contact the following. E-tendering System Support is provided by the NEPO portal administration organisation Proactis. Please use the method below that is appropriate to the issue that you are experiencing. • Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, etc. • Email (ProContractSuppliers@proactis.com) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk • Emergency Contact (0330 005 0352) - To be used by Suppliers for critical support only i.e. document submission near tender deadline - this should be used by exception and not as a rule Keywords: Sensory Support, Community Support