WP1812 - Digital Capability for Urgent DDaT Requirements

Tender description

Why the Work is Being Done There will be a need for a flexible supplier to respond to urgent requests received by GDS from departments. Enable departments to access the market for support in delivering urgent digital projects where resources are required within 5-10 working days. We expect this contract to fulfil three types of need: Resource to supplement teams on urgent projects Agile Multidisciplinary Teams Specialist services (e.g. Data Science, GOV.UK content & Domain Knowledge) Core capabilities for the proposed contract would be: ● user experience and design ● performance analysis and data ● service delivery ● software development ● user research This contract will allow time-critical work to commence while alternative arrangements are made. Problem to Be Solved UK Government needs access at short notice to resources that can design, build, and deliver digital services. We are looking at placing teams within two weeks to deliver digital outcomes. Who Are the Users As a Department/ALB, I need to run discoveries and develop digital services to design, build and run services within 5-10 working days. I may need a full team, or a number of staff to complement a team I have Early Market Engagement We held a pre-tender market engagement in conjunction with CCS on 18/10/19 Slides available on request Work Already Done Projects will be at various stages and suppliers will be briefed relative to specific statements of work. This is the second series of similar contracts for resourcing in this space. Links to previously let contracts, WP1701,2,3, WP1810 and the recently awarded 2nd in this series (WP1811) below; https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9395 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9676 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9779 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/11781 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/12297 Existing Team The supplier will work with Government Departments & ALBs from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services. Where required in the development cycle, collaboration with other suppliers may be necessary. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers. Current Phase Not started Work Location The supplier will work with Government Departments & ALBs from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services. Where required in the development cycle, collaboration with other suppliers may be necessary. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers. Working Arrangments Suppliers will deploy resources at short notice working with departments and their arms length bodies to deliver discovery or development outcomes. The majority of work will be based on customer sites - the sites and working arrangements for a particular project will be specified in a Statement of Work. We anticipate a maximum of 5-8 concurrent Statements of Work. Security Clearance Resources are likely to be required to be security cleared. Most projects will require BPSS and smaller number SC/or above. If not held, resources must meet the criteria and go through the process at the cost of the Supplier. GDS is willing to sponsor supplier staff through the clearance process. Additional T&Cs All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ Skills & Experience Evidence a good approach to UCD and meeting user needs for particularly vulnerable user groups. How have you utilised research to shape your work programme and engage with stakeholders? How would you manage the deployment of your DDaT talent pool under this contract given the sudden surges and falloffs in demand that we have seen under similar existing contracts? How do you ensure the correct cultural fit when deploying multi-disciplinary teams to a particular organisation? How does this affect your remote onboarding process? Describe your approach to working with other suppliers delivering a project. How would you look to broaden your skills and capacity? Describe a time when you have delivered on a project, in Government or otherwise, when you have worked with sensitive data. How did you manage that risk? Evidence how you look to transfer knowledge and up-skill teams to ensure continuity of delivery Above delivering agreed outcomes within timeframes and budget, how would you look to evidence value-add for a statement of work? What total number and proportion of your DDaT staff, available to work on SOWs under this contract, are security cleared? How would you manage the security transfer between departments? Nice to Haves Evidence your approach to delivering Outcomes at pace in line with Government Design principles or equivalent Describe how you have adapted your delivery model to account for new remote working practices with an emphasis on pastoral care for your team. No. of Suppliers to Evaluate 5 Proposal Criteria Your approach to rapidly deploying a team Your approach to deploying multiple teams at once Your ability to deploy teams to different areas of the country Your approach to recruiting and on-boarding teams Your approach to building multi-disciplinary teams Your approach to sourcing security cleared staff, and your approach to getting staff security clearance Your understanding of the Digital Service Standard and Government Design Principles Your approach to deploying blended resource across established DDaT teams Your ability to evidence where value has been added to projects you have worked on Your approach to managing conflict resolution (resources, stakeholders) Your approach to managing Departmental expectations regards key skills/experience Your approach to dealing with multiple stakeholders (skill and seniority) and managing expectations Your approach to dealing with cross-department projects with collective outputs and blended delivery teams Your approach to working at a national/regional level Your approach to remote working Cultural Fit Criteria Your approach to embedding a team quickly within organisations with differing cultures Your approach to working with the public sector Your approach to Data Protection compliance Your approach to pastoral care of core or subcontractor resource Your ability to align with public sector values Your approach to social responsibility User-centricity - How you champion the value of user research, user-centred design, and evidence-based decision making Continuous Improvement - Reinforce a culture of continuous improvement and iteration in all teams Payment Approach Time and materials Assessment Method Case study Work history Presentation Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers No questions have been answered yet Budget range there is no commitment to minimum spend over the term of the contract. the maximum spend under the contract will be £4 million