Software package and information systems

Tender description

Leeds City Council is seeking tenders for a cloud based Box Office Ticketing Solution to be used in its Town Hall, Theatres and for other events hosted around the city by the Council (Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival). The solution must as a minimum include: • hosted box office ticketing software; • implementation services; • configuration services; • integration services; • on-going support and maintenance services; • solution development and customisation; • training; • software upgrades; • associated hardware (optional). The initial contract term will be 3 years with 3 further options to extend by periods of 24 months (3 + 2 + 2 + 2). The Council is seeking to appoint a single supplier who can offer the full range of box office and ticketing services. Lots were considered, the Council concluded that the service would be more cost effective to deliver with 1 supplier. Leeds City Centre Box Office (CCBO) is the ticketing department for Leeds City Council. It services Leeds Town Hall, Carriageworks Theatre, Millennium Square, Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival. It generates in excess of GBP 3 m of ticketing revenue per annum and delivers 250 000 ticket sales over 2 300+ event instances each year. The Box Office also has ambitions to support Leeds City Councils wider cultural offering, including Breeze, Child Friendly Leeds and Leeds Museums and Galleries to support a unified approach to cultural delivery in Leeds. The Council is looking to procure a cloud based ticketing and CRM system which enables this approach to a singular cultural database of event attendees, membership holders and philanthropists to enable the Council to analyse data, create operational, marketing and programming strategies to deliver the best cultural experience possible. Leeds City Council has the ambition to be a digital, cultural and child friendly city and the solution procured must support these aims. The solution needs to support multiple venues, requirements and avenue into the booking and CRM process through multiple website integrations. The council requires a partner to deliver its ambitious aims that is willing to be an integral part of the journey and an advocate for that cultural drive. ‘Any questions in relation to this tender must be submitted through the discussions link on www.yortender.co.uk Any issues with the Yortender portal should be directed to ProContractSuppliers@proactis.com or you can log a call at http://proactis.kayako.com/procontractv3/Core/Default/Index, telephone: 0330 005 0352’