Collection agency services

Tender description

Lot 1 will include but not be limited to the following high level services: Deskside case management • validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details; • account history review, metering, cases, complaints and escalations; • engagement by phone — confirm account holder, owner, occupier, tenancy arrangements, move in/out details, — collate and log detailed information on issues, — secure and process payment, agree and process payment plan. • escalate high priority issues to the contracting entity; • escalate accounts for direct customer engagement when all deskside activities have been exhausted; • update the contracting entity’s central systems with information collated and actions taken during the case investigation Please refer to PQQ Doc. Lot 1 will include but not be limited to the following High level services: Deskside case management • validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details; • account history review, metering, cases, complaints and escalations. Please refer to PQQ Doc. Lot 2 will include but not be limited to the following high level services: Legal debt collections • legal demand letters • legal collections calls including collection and processing of payments, payment. Please refer to PQQ Doc.