RM1043/CCT836 Technical Support for Defence Digital Non-Standard Service Requests (Evolve Phase)

Tender description

Why the Work is Being Done Defence Digital utilises numerous Managed Service Providers who provide capability-tested products and services. Customers can order these through Non-Standard Service Requests and as such, project management support is required to manage the provision of these deliveries. Problem to Be Solved The volume of complex Non-Standard Service Requests have historically fluctuated between 200 and 300 complex NSSRs to be managed concurrently, however, this number is likely to change throughout the period of the contract with the introduction of Crown Servants to supplement the team. There is also a requirement for the Programme Management of Complex and non-Complex NSSRs. Who Are the Users All Defence Front Line Commands and Top-Level Budgets demand services and products through Non-Standard Service Requests. Other Government Agencies may also use NSSRs to purchase the same products and services, all of which are capability-tested and available for delivery. Defence Digital customers may order data and voice communication products including (but not limited to) links, data access devices and secure telephony. Early Market Engagement N/A Work Already Done Defence Digital has contracted for Non-Standard Service Request contractor support since 2016. Existing Team The Non-Standard Service Request Team is led by a Senior Crown Servant based at MOD Corsham. The current contractor team consists of a Programme Manager, Project Support, Architects, Senior Delivery Managers and Delivery Managers. The number of Crown Servants is also increasing in the team, and will provide project delivery of NSSR projects as well. Current Phase Live Work Location A small, full time management team will be required to work at MOD Corsham, Westwells Road, Corsham, Wiltshire SN13 9NR to join the existing Crown Servant NSSR Management. Non-Standard Service Requests are delivered across multiple sites in the UK and overseas, at multiple locations. Travel will be necessary to all parts of the UK and there will be a requirement for occasional overseas travel. There is also, at present, significant ongoing NSSR delivery at RAF Lossiemouth. Working Arrangments The contractor team will be required to manage all the deliveries they are allocated. Therefore, a Programme Manager will be based at MOD Corsham and report to a Senior Crown Servant who will provide strategic direction. Delivery Managers will work to the Programme Manager and must be able to travel to sites in the UK and overseas if required. The contractor Programme Manager will manage and run the programme. Security Clearance Each member of the contractor team must hold valid SC-clearance at the start (and for the duration) of the contract, with a proportion of DV-cleared team members required as well (from the start of and for the duration of the contract). Additional T&Cs • We aim to get feedback to you within 2 weeks of the advert closing. • T&S will be paid based on receipted actuals and in compliance with MoD Policy, no other expenses are permitted. • Suppliers must use the Authority’s Purchase to Payment Tool called CP&F or be prepared to sign up to the tool. • More detail will be provided to suppliers that pass the shortlisting stage. • IR35 does not apply. • SAL (Security Aspects Letter) applies. Skills & Experience ICT Project/Delivery Professionals required, with at least 4 years experience of delivering complex ICT change for MOD/similar, multi-domain Network. (10%) Evidence of a systematic approach to complex ICT change delivery, from inception to closure and description of the approach to Programme Management of Complex /non-complex Non-Standard Service Requests. (10%) Demonstrable experience of delivering complex ICT projects by collaborating with MOD’s Managed Service Providers. (MSPs) (20%) Evidence of a working knowledge of the existing DII and MODNET environments or similar ICT networks, including MoD Security and installation standards. (15%) Experience (with examples) of delivering ICT Infrastructure projects, particularly change projects. (20%) Proven track record of resolving complex technical issues provided. (10%) Detailed knowledge provided of Service Design and installation delivery in UK and Overseas for MOD OFFICIAL and SECRET Services. (10%) Nice to Haves Experience of improving business processes by contributing to a multi-disciplinary collaborative team illustrated. (5%) No. of Suppliers to Evaluate 5 Proposal Criteria Evidence of being technically competent to understand, advise and deliver ICT change projects and installations for data, voice and video at various security domains. (25%) Depth of previous NSSR/Significant ICT Change experience illustrated. (25%) Team structure defined, including ability to provide the required supporting roles. (10%) Methodologies provided and the approach for delivery management and how these meet our objectives and needs. (10%) Describe breadth of previous experience of change within the ICT environment, particularly with Government Departments and Managed Service Providers. (10%) Describe how the programme of work will be managed. (10%) Describe approach to management of risks, issues and dependencies. (5%) Examples of interpreting complex data and production of high level reports (5%) Cultural Fit Criteria Emphasis on learning from experience and sharing this with colleagues to leverage wider customer and organisational benefit. (15%) Illustrate approach to to delivering a quality service to customers (15%) Excellent communication, presentation, collaboration and client/stakeholder engagement skills. (15%) Effective at problem solving, complaint handling and conflict resolution. (15%) A proven desire to maximise Value for money for the taxpayer. (20%) Share knowledge and experience with other team members as a vehicle for mentoring and growth (20%) Payment Approach Fixed price Assessment Method Case study Work history Evaluation Weighting Technical competence 65% Cultural fit 10% Price 25% Questions from Suppliers No questions have been answered yet Budget range the maximum amount of approved funds is £5,830,000.00 ex vat. £80,000 t&s lol ex vat.