RA277289 - Annual Maintenance of Lilie Sexual Health Management System, Lic

Tender description

Hywel Dda University Health Board is offering a tender opportunity for suppliers to bid for the provision of the Licences, Maintenance & Support for the following products: Lilie Sexual Health Management System - Support & Maintenance Annual Support: 25 Lilie Concurrent User Licences Lilie Contraceptive & Reproductive Heath Module Lilie SMS Text Messaging Module HL7 Lab Interface (or HL7 Order Comms) Lilie Prescribing Module Helpdesk availability for telephone support required: Monday to Friday 8am to 5pm. If available, please also submit quote for Monday to Friday 8am - 8pm and Saturday 9am - 12 Midday. Email support also required. Fault Category Response Time Fault Updates Resolution Time Category 1 (Major 1) 30 minutes of a Support Hour Every 1 Support Hour 1 Day Category 2 (Minor) 30 minutes of a Support Hour Every 2 Support Hour 2 Day Category 3 (Minor) 30 minutes of a Support Hour Every 1 Day 5 Working Days Category 4 (Minor) 2 Support Hour Weekly 10 Working Days Category 5 (Minor) 3 Support Hour Fortnightly 30 Working Days Category 1: Hardware fault, communications fault, disk space or power faults. Database and software faults. Category 2: Cat 2 Modules or Internal reports not working and no work around available for one or more users. Category 3: Cat 3 Modules or Internal reports not working and no work around available for one or more users Category 4: Help with applications, training needs, further, non-urgent configuration to all modules. Category 5: Ad Hoc Reports (Crystal) Please upload your bid and supporting documents via the Multiquote system. The tender will close @ 10:00 on 27/01/2019. No bids will be accepted after this time. - To access this competition: login to https://suppliers.multiquote.com and view the opportunity RA277289. Not registered on MultiQuote - visit https://suppliers.multiquote.com then register and quote RA277289 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.