20/007 - Trade Effluent Education, Licensing and Inspection Service Contract.

Tender description

Provision of trade effluent, education, licensing and ongoing inspection service contract of trade effluent producers as per the Irish Water inspection programme. Delivery of the following: High Level Duties (not limited to the following) 1. Provide a team of personnel with appropriate experience in the field of environmental inspection and auditing to inspect the premises of customers discharging trade effluent to sewers. 2. Provide best practice education and training to trade effluent producers on their responsibilities in relation to section 16 of the Water Pollution Act 1977 and associated regulations and best practice trade effluent management. 3. Work with Irish Water to implement a risk based programme and delivery of that programme nationally. 4. Carry out inspections of premises on the programme to determine compliance with section 16 of the Water Pollution Act 1977 and associated regulations. 5. Provide statement preparation and expert witness services as required. 6. Record In section reports, notes, correspondence, photos and sample results on electronic database. 7. Take samples of trade effluent with premises for analysis and deliver to designated laboratory as required. 8. Provide a suitable IT system to manage and track appointments and the results of the site visit / inspection. 9. Regular reporting as agreed by Irish Water including a comprehensive annual report. 10. Ensure the highest level of customer care. Interactions with customers are to be conducted in a professional and courteous manner and in compliance with the Irish Water Customer Handbook.