Software package and information systems

Tender description

The City of London Corporation (the ‘City’) is carrying out pre-market engagement for a next generation National Fraud and Cyber-crime Reporting and Analysis Service which comprises two elements for the purposes of this engagement exercise: the National Fraud Intelligence Bureau and Action Fraud (i.e. Contact Centre and Victim Care). The City will consider the feedback received to help inform its options and further decision making around both elements. For the avoidance of doubt, this phase of the project is not part of a formal procurement process and the City is not committing, at this stage, to carrying out such a process. Currently, the estimated whole life costs for a next-generation service comprising all elements is circa GBP 40 000 000 to GBP 60 000 000, based on up to five years (including build and run). Please refer to II.2.4) description of the procurement below for further information and details on how to obtain the relevant documentation. The City in their capacity as Police Authority (for the City) is carrying out pre-market engagement for a next generation National Fraud and Cyber-crime Reporting and Analysis Service The City of London Police is the designated National Lead Force for fraud, responsible for Action Fraud and the National Fraud Intelligence Bureau and provides a central resource for counter-fraud policing activity, with an overall objective to provide consistency and coordination to fraud investigations. Individuals, police, businesses and charities report fraud into the National Fraud Intelligence Bureau (NFIB) via various channels using the National Fraud Reporting Centre — Action Fraud. The National Fraud Intelligence Bureau (NFIB) is the central place for analysing and assessing these reports; the NFIB delivers a critical role, connecting the front-end demand generated via Action Fraud into actionable products (crime packages and intelligence products) which are disseminated to Law Enforcement Agencies.This service ingests data from large number of sources, to enrich the data sets to enable complex entity analysis to link information to crime reports and structure into crime packages. Action Fraud and NFIB play a vital role in the fight against fraud and cyber-crime with deep expertise and experience placing them in a unique position to provide a truly world leading fraud prevention service. However, their current operations are being hampered by an operating system that fails to meet the high standards expected by victims of fraud. The functions, services and platforms for Action Fraud and NFIB are delivered through an agreement with a third-party contractor. As part of this pre-market engagement, the City is primarily seeking to explore: — technical options to build an integrated Victim Centric Fraud Platform, satisfying and integrating the high-level requirements for Action Fraud and Know Fraud; — required data architecture to design, build and support the solution; — how this is likely to achieve the stated functional and operational outcomes; — how a future solution could deliver value and meet future requirements within a compressed timescale. In addition, the City would like to find out about the solutions that the market currently or potentially offer, along with the types of innovation or areas of best practice that are being developed and could meet the City’s current requirements and/or make improvements to current ways of working, business processes and systems integration. If your organisation would like to participate in this pre-market engagement exercise, it can do so by downloading, completing and returning the non-disclosure agreement which can be found on the City's eProcurement portal at: www.capitalesourcing.com and use the reference number cited at II.1.1) Title field of this notice. Upon completion and return of the non-disclosure agreement, the City can release the Soft Market Test (SMT) documentation and corresponding questionnaire(s) to the respective participant. Please note that there are two SMT questionnaires: one for the National Fraud Intelligence Bureau and the other is for the Contact Centre and Victim Care element. Organisations can submit a response for either one or both SMT questionnaires. Participants should register as a supplier on the portal using the aforementioned link (if not already), then search for the opportunity titled using the reference number cited at II.1.1) Title field of this notice. Please ensure the SMT questionnaire(s) is uploaded to the capital eSourcing portal www.capitalesourcing.com by 11 a.m. on 5 August 2020.