AN2025 Support Contract & Development Call-Off Contract for Dynamics 365 System

Tender description

Chwarae Teg is looking for a D365 service partner that cannot only support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth. The requirements set out in the following sections are intended to allow the Supplier to demonstrate its ability to support and potentially develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed. Chwarae Teg is looking for a solution that: - Is easy to manage both commercially and operationally. From a commercial perspective this means providing Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the Contract. - From an operational perspective, this means the Supplier acting as single point of contact for all of Chwarae Teg’s D365 requirements and management third party providers. - Delivers requirements quickly and efficiently. Current and future requirements must be implemented within the timescales set out by Chwarae Teg, with minimal disruption to Chwarae Teg’s operating environment (sometimes requiring out of normal business hours support), and together with all necessary processes, documentation and training. - Are flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract. - Is cost-effective both at the start of the Contract and as the service grows. Chwarae Teg is looking for a D365 service partner that cannot only support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth. The requirements set out in the following sections are intended to allow the Supplier to demonstrate its ability to support and potentially develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed. Chwarae Teg is looking for a solution that: - Is easy to manage both commercially and operationally. From a commercial perspective this means providing Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the Contract. - From an operational perspective, this means the Supplier acting as single point of contact for all of Chwarae Teg’s D365 requirements and management third party providers. - Delivers requirements quickly and efficiently. Current and future requirements must be implemented within the timescales set out by Chwarae Teg, with minimal disruption to Chwarae Teg’s operating environment (sometimes requiring out of normal business hours support), and together with all necessary processes, documentation and training. - Are flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract. - Is cost-effective both at the start of the Contract and as the service grows.