IT services: consulting, software development, Internet and support

Tender description

North Lincolnshire Council currently uses capita income management to process and validate payments to various systems. In the last financial year 311 000 transactions were successfully processed totalling GBP 107 600 000. The system currently has bespoke written imports to process data sent from allpay, barclays bank, various bailiff companies, internet and touch tone payments, call centre payments, balance files, attachment of earning, DWP and data from our ledger system. The exports produced are for a variety of financial systems which include sundry debtors, council tax, business rates, housing benefit overpayments, car parking fines, ledger e-returns. Due to contract expiry we are looking to replace the system and want to consider the various options available. The authority is considering procuring a new income management/payment collection system and is seeking views from the market as to the types of system and technology available and what modules are provided. We would also like to understand how the system will be implemented including timescales and what resources are required from the authority. Our current system has been in place for a while therefore we would like to understand if there are different ways of providing the functionality we require. The income management and payment collection system is required to provide the following functions: Payment collection Internet payments either through your own company’s payment collection forms or through NLC’s own Firmstep payment collection forms. Must be fully compliant with web accessibility standards Secure payment portal 3DSv2 Call centre payments to remain in-house but software solution required e-Returns (cash and cheque) Speech recognition/touch tone payments/SMS payments All credit/debit card information must be processed offsite and not recorded or stored by NLC using the latest PCI/DSS compliance Payment files to be sent securely to NLC for processing through income management Reporting on daily payment collection Mobile/tablet payment collection (debit and credit card) Must be fully GDPR compliant Income management Full requirement to define imports/exports files in various formats Full configuration of payment types, fund codes, check digits and masks Scheduling/automation of processes as well as manual processing of data Validation of payments through look ups/templates Processing of exceptions/rejections including split payments Ability to add bespoke development by NLC ICT Refunds partial and full Systems administration security/defining user access levels Reconciliation with bank/ledgers/host systems Transaction searching Addition of fund codes/payment methods and vaT Codes, etc Balance checking/maintenance Fully PCI/DSS compliant Stop codes and stop messages E-Returns Reporting Log in access/password maintenance Payment re-runs Payment monitoring screen System log for queuing failed and executed jobs Be able to interface with other third party products for example reporting tools Daily audit log of payment details Call centre payments to remain in-house but software solution required Must be fully GDPR compliant The authority is considering a 10 year term and is seeking the market's view on this and whether the income management system and payment collection system should be provided separately to allow bidders to tender for one or both systems.