Industry specific software package

Tender description

The authority, Paradigm Housing Group (Paradigm), is advertising a contract opportunity for the supply, implementation and ongoing development and maintenance of a finance system and a housing management system. This procurement process forms part of a wider programme, its aim is to transform Paradigm’s business and build a foundation to implement and integrate digital technologies. The goal is to gain new data insights and organisational capabilities by transforming operational processes and the customer experience. This will be facilitated by the replacement of our core business system (Frameworks) with a commercial off-the-shelf solution. The procurement process will be conducted as a ‘Competitive Procedure with Negotiation’ with two separate lots, however potential suppliers will be able to bid for one or both lots. Paradigm wishes to secure the required technical and system capability from the minimal number of suppliers, ideally a maximum of one for each lot. Suppliers for each lot will be the prime contractor where necessary. Supply, implementation and ongoing development and maintenance of a finance system covering all aspects of financial management, for example chart of accounts; cashflow management; component accounting; project ledger; budgeting and planning; fixed asset register; management reporting; purchase to pay and, automated links to external agencies such as HMRC and banking providers. It is envisaged that the finance solution will fully integrate with the housing operations solution (Lot 2). The successful providers will provide qualified project and technical resource to deliver the solution, including design and deployment, as well as data migration, testing and training. Supply, implementation and ongoing development and maintenance of a system covering all aspects of housing operations, for example lettings and allocations; tenancy management, including CRM; revenue management; asset management (strategic, compliance, repairs, servicing, planned maintenance and voids); workforce mobility and, digital capabilities including customer portal, automation and workflow. It is envisaged that the housing operations solution will fully integrate with the finance solution (lot 1). The successful providers will provide qualified project and technical resource to deliver the solution, including design and deployment, as well as data migration, testing and training.