Aggregated User Centred Design

Tender description

Why the Work is Being Done The ESFA has committed to increasing the quality and quantity of a range of services in England. To support the delivery of these ambitions, we need to ensure our digital services are user-centred and meet user needs. Problem to Be Solved Support requirements from the ESFA Transformation Programme and the desire to achieve a digital first approach. NCS - to enable a digital first approach to the careers advice process by improving the digital offer to refine the customer journey from start to end. Apprenticeship Service - Ensuring the needs of users in the apprenticeship market place are met so that the quality and quantity of successful apprenticeships continues to increase. Data Science - there will be a strong need to support the services following the Transformation Programme, such as Submit Learner Data, Further Education Data Improvement, Forms Collections and Further Education Workforce Collection Who Are the Users Users will be both external (employers, training providers, end-point assessment organisations, apprentices and general members of the public) as well as ESFA. Users will need to carry out a range of task including submission of accurate data, access to data submitted, issuing of reports and outcomes, access to careers information / advice / guidance and conduction of audits. Early Market Engagement Work Already Done Existing Team There will be no working with other suppliers. There will only be a need to work with ESFA staff members. Current Phase Not started Work Location Cheylesmore House, Quinton Road, Coventry, CV1 2WT and remote working / supplier site working. Working Arrangments This will be a 5 day per week (Monday to Friday) commitment and detailed working arrangements, including team location, size and make-up, will be contained within each statement of work. Security Clearance Up to BPSS (vary by SOW issued). In exceptional circumstances, clearance of up to SC may be required. Additional T&Cs Expenses must be pre-agreed and comply with DfE Travel and Subsistence (T&S) Policy. Any expenses shall be submitted in line with DfE standard T&S policy. Primary work locations stated in SoW will not attract expenses. No parking is available on site. Skills & Experience Within the last two years have demonstrable experience in the successful design and delivery of end-to-end digital products Within the last two years have demonstrable experience in User Centred Design Services which can be demonstrated through successful project delivery and the achievement of key success measure for projects Evidence of demonstrable experience within the last two years in working on complex, multi-stakeholder programmes (both internal and external) Proven experience of successfully using a range of agile tools and techniques in the delivery of User Centred Design Services Proven experience of successfully supporting customers to build in-house capabilities and ensure effective knowledge management and transfer Experience of successfully implementing innovative user centred design solutions Demonstrate understanding of the challenges of implementing user centred design Technical competence in the identified technologies and agile practices such as VSTS, Microsoft Project / Teams, MIRE and Confluence Evidence a good approach to UCD and meeting user needs on behalf of your clients. How have you utilised research to shape your work programme and engage with stakeholders Demonstrate ability to quickly implement user centred design teams to successfully deliver urgent outcomes Nice to Haves Describe how you ensure development aligns to UK Government Design Principles, Service Standard and Service Manual. Evidence how you prepared for and successfully passed a GDS Service Assessment or equivalent Describe how you would work to understand specific requirements, key stakeholders and sign-off outcomes when working within a constrained timeframe Evidence of successfully optimising costs to generate savings; and adding value to client programmes No. of Suppliers to Evaluate 5 Proposal Criteria Demonstrate experience in end-to-end delivery of digital products from discovery through to live Demonstrate approach to knowledge and skills transfer to enable the transition of service delivery to the business Technical competence in a wide range of relevant technologies including project management, research, design and development Ability to promptly mobilise expertise to scale up team and flex resource when needed and to respond to fluctuating requirements Ability to demonstrate flexible use of resources across multiple streams of work to maximise efficiency Ability to demonstrate good value for money for the UK tax payer Demonstrate understanding of the challenges of implementing user centred design in a multi-stakeholder environment Cultural Fit Criteria Participate in community of practice and demonstrate knowledge sharing Provision of training sessions to aid the development of ESFA staff Act on initiative, drive improvements and balance risks Actively promote diversity and inclusion Payment Approach Capped time and materials Assessment Method Presentation Evaluation Weighting Technical competence 30% Cultural fit 10% Price 60% Questions from Suppliers No questions have been answered yet Budget range up to £9,500,000