Awarded contract

Telecommunications services

Details

Buyer
Thames Water Utilities Limited
Topic
Communication software package
Published
25 June 2020
Source
TedNotices

Tender description

Thames Water are undergoing a large change to the way we interact with our customers. A customer experience programme is running over the next 5 years to improve the communication with customers, moving away from a focus on traditional voice and email, and embracing a new Omni-channel approach to customer communication. To facilitate this transition, we are seeking to award a contract for replacement contact centre software that will allow us to serve customers over many channels. Contract for replacement contact centre software, services and support.

Timeline

  1. Award published25 June 2020
    Current notice

About the buyer

Thames Water Utilities Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48510000 · Communication software package
  • 64200000 · Telecommunications services

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Decision makers

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