ILS-ITIL SME

Tender description

Who Speclialist Work With They will be a key member of the Integrated Logistics Support Team, overseeing ILS delivery with a service management focus, in line with our future support model. You will work with the ILS team, delivery organisation and DE&S, daily. What Specialists Work On The specialist is required to work on BAU ILS and as a specialist in ITIL they contribute to our ITSM support approach for our future support model, deputising for the ILSM as appropriate. Work to include •Production of ILS strategy, plans and schedules. •ILS / Service Management Support Processes and related documentation •Translation of ILS activities and processes into ITIL service management outputs. •Undertake impact assessments of change requests and future changes •Equipment Breakdown Structure, LIR Data gathering & LORA •Maintenance Task Analysis (MTA) •Work Instruction and Knowledge Article information gathering •SCM Development work and PM Inventory guidance. Where the Work Takes Place MOD Abbey Wood, Bristol Early Market Engagement Working Arrangements 40 Hours per week (Mon – Fri) This role will be based at MOD Abbey Wood with anticipated travel to a West Midlands site at least 2 times per Month up to a maximum of 4 times per month to attend meetings with the Delivery Team. No expenses are payable as this travel is expected to be inclusive within the daily rate Work Location MOD Abbey Wood, Bristol Security Clearance MOD DV Additional T&Cs The Supplier and their representatives shall abide by: • DEFCON 5J(Edn 18/11/16)-Unique Identifiers • DEFCON 76(Edn 12/06)-Contractor’s Personnel at Government Sites • DEFCON 501(Edn 11/17)-Definitions and Interpretations • DEFCON 522(Edn 11/17)-Payment and Recovery of Sums Due • DEFCON 532 (Edn 11/14) – Disclosure of Information • DEFCON 658(Edn 10/17)-Cyber Ref RAR-EJFU9DPG • DEFCON 659A(Edn 02/17)-Security Measures • DEFCON 660(Edn 12/15)-Official-Sensitive Security Requirements • DEFCON 703(Edn 08/13)-Intellectual Property Rights - Vesting in the Authority Skills & Experience SSDT and Support Maturity Levels in application/integration of ILS in a SME. Delivery of solutions in accordance DEF-STAN 00-600, Defence Logistic Framework (DLF) (formally JSP 886), DEF-STANs 00-40, 00-42 as well as European ASD standards 1000D, 2000M and 3000L IT service management experience within CIS projects. Defence contracting, security constraints JSP 440 Delivery of large-scale IT ILS programmes with IT service management alignment. In-Service Support related deliverables FRACAS, Spares Modelling and Technical Publications Management of third party contractors through a contracted Statement of Requirements (SOR); Developing Work/Knowledge Instructions for Deployable IT Collating information for AESP production, including AESP CAT 201, 211, 412, 522, 601, 711 & 741. Engineering Degree or suitable related experience Knowledge Dev Ops / Information Technology Infrastructure Library (ITIL) Minimum 5 years in an ILS position Nice to Haves Sound knowledge of DE&S iLog processes Demonstrate knowledge of transition Upgrade and refresh projects in an Agile environment ITIL Service Management Practitioner No. of Specialists to Evaluate 3 Cultural Fit Criteria Work as a team with our organisation Transparent and collaborative when making decisions. No-blame culture and encourage people to learn from their mistakes Ability to work with others in a high pressure and conflicting priorities environment Willingness to be flexible and adaptable to changing priorities Strong multi-tasking and organizational skills. Clear and concise communication skills Self-Starter-Finisher with a methodical approach to problem-solving Capable of delivering quality output to tight deadlines across multiple tasking lines Excellent interpersonal skills, able to develop and maintain positive working relationships with Stakeholders & Colleagues. Assessment Method Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range £450 per day worked (inclusive of t&s) anticipated travel to a west midlands site at least 2 days minimum to 4 days maximum per month to be included within this rate.