Help to Buy and Affordable Housing Beta

Tender description

Why the Work is Being Done Homes England are committed to delivering: 1. A new application process including guidance content for Help to Buy & Affordable Housing 2. An equity loan management system for Help to Buy 3. Data platform that will be our single source of truth for data 4. A new technical architecture based on modularisation and reusable components The supplier will work closely and collaboratively with Homes England’s in-house team to enable effective knowledge transfer, ensuring any future services can be maintained by Homes England’s staff. This contract is to take this work into beta, and do further alphas where needed. Problem to Be Solved Homebuyers don’t have: -clarity on what support government can give them to buy a home -a consistent experience when applying for our services -a digital service for making changes to and paying their Help to Buy Equity Loan Homebuilders can find the registration and follow-up processes time-consuming and arduous. Managing applications across multiple systems and manual rekeying of data can cause confusion and errors No single source of truth for data and extensive data quality issues. Reliance on legacy technology and proprietary systems Who Are the Users Our primary users are: potential homebuyers who need help from Government to buy a home homeowners who need to administer their equity loan builders who need confidence that there will be demand for new homes that they build Other users are mortgage advisors, mortgage brokers, developers, independent financial advisors, lenders and back office staff/suppliers. We need to ensure that their experience is seamless and uncomplicated. Early Market Engagement Early market engagement has taken place with suppliers for this requirement. All suppliers on this framework were notified of the event via email. Work Already Done Discovery phase is complete. “I want to apply for an equity loan” will be GDS assessed GDS in July and “I want to manage my equity loan” will be GDS assessed in August. We are aiming to start the Beta phase in August 2020 subject to passing service assessment. Separate to this procurement, we are procuring a loan administration system, a team to work on improving our data, and a team to complete discovery and alpha phases in affordable housing. It is anticipated that this supplier procured here will eventually take on Beta delivery in all of these areas. Existing Team The supplier will be working with Homes England colleagues primarily in London. The Help to Buy Core Team team will oversee the work of supplier teams and will consist of the following: Service Manager Delivery Product Management Service Design User Research Technical Architect Content Design Performance Analysis User support Each of our teams will include a product manager and subject matter experts from Homes England and a team provided by the supplier. Homes England may add other roles to teams to increase business resilience, share knowledge and build capability. Current Phase Alpha Work Location The team are mainly based in 50 Victoria Street, Westminster, London, SW1H 0TL There is limited space in this office, so the teams (including members from Homes England) will mostly be expected to work remotely or from your office. Teams should have easy access to London, as we expect for all teams to be able to collaborate face to face with Homes England team members where preferable to do so. Supplier will also be required to occasionally visit various other offices and stakeholder sites across England Working Arrangments We expect full time 5 day per week from delivery teams to meet outcomes. We value colocation, and expect for teams to co-locate for at least 2 days per 2 week sprint. We would like a London base from where we can workshop and plan. Whilst Covid restrictions are in place, we will continue to work as a remote first team. Detailed working arrangements, including team location, size and make-up, will be contained within each statement of work. The development partner must follow Homes England's IT and security procedures and policies in relation to access, data and equipment use. Security Clearance BPSS Additional T&Cs Standard Framework and Call Off Terms and Conditions. Any expenses shall be submitted in line with DfT standard T&S policy. Skills & Experience Demonstrable experience managing the Transformation of complex (ie. Many dependencies, complicated user journeys) UK Government digital services from Beta to Live with multiple (3+) cross functional agile teams Demonstrable experience delivering digital products & services using Microsoft Technologies Azure cloud platform, Dynamics 365, .NET Core and Angular Demonstrable experience of building secure and scalable microservice architecture with OAuth2 Delivering large scale, resilient and secure integration projects responsible the delivery of citizenfacing Government services, passing beta service assessments and using the GDS Service Standard (list examples where youre responsible for delivery and provided staff in all roles) Demonstrable experience creating back-office systems used to process applications for complex Government services. Demonstrable experience delivering data projects such as data platforms, data migration, data quality and business intelligence. Demonstrable experience building capability in Government client organisations and leaving a self-sufficient, sustainable internal capability Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Work History: including experience of the essential and nice to have skills and experience detailed in stage Approach and methodology, including experience of the essential and nice to have skills and experience detailed in stage Team structure and resourcing models, including ability to meet resourcing levels, CV’s of key people who will work with us & experience of working together and alongside client teams Case studies and references. We will follow up on all references given during evaluation so contact must be clear Cultural Fit Criteria Your experience working effectively as part of a remote first team primarily using tools such as Office365, Microsoft Teams, Miro, Trello & Jira Your experience working effectively in a blended team, maintaining accountability over the delivery of the outcome whilst the client provides key roles such as product managers and subject matter experts How you ensure commitment to the quality of the deliverables, outcomes and people and ability to rapidly identify/ remedy / replace if an issue occurs Your method for measuring and maintaining speed of delivery, including your approach to supporting the drafting of SoW’s that capture clear deliverables, taking accountability for achieving these deliverables Payment Approach Fixed price Assessment Method Case study Presentation Evaluation Weighting Technical competence 68% Cultural fit 12% Price 20% Questions from Suppliers No questions have been answered yet Budget range the anticipated budget for the total contract is up to £8,000,000 spread over two years