St Helens Council, Telematics & Rota Solution for Contact Cares - 2020 - 0493

Tender description

St Helens Council is seeking to evaluate and purchase a technical solution that enables the management of the Contact Cares department (and others). This is primarily focused around the accurate, timely, and appropriate management of drivers and vehicles throughout the borough as they conduct their collection and delivery of service users. It is envisioned that this solution would be remotely hosted and accessible through commonly available browsers on Microsoft Windows, Apple, and Android handheld devices, with appropriate scaling. Critical elements to the business from the solution are: Telematics: • Live tracking of vehicles • Route optimisation • Live updates between remote workers and the back-office functions • Immediate updates to route management • Customisation options specific to the requirements of the services • Upload and Associate SOP / Risk Assessments / other Documentation with routes, drivers, users, and vehicles. • Dashboards featuring reporting against key KPI, and ad hoc reports. Rota Management: • Management of duties, shifts, and holidays against availability. • Remote login for staff to review their allocated duties, shifts and holidays and self service • Paperless management, but with the option to print and export to PDF or similar • Map staff to locations, identifying shortfalls against pro-forma standard • Export timesheets • Full GDPR compliance • Dashboard featuring reporting against key KPI, and ad hoc reports. Our ideal scenario is a single supplier, with a single solution that meets both sets of needs or a systems that are integrated by design. Procurement of the systems may be asymmetrical, depending upon the requirements of the departments. As such it is expected that the Telematics solution is required for the principle activities of all Contact Cares driver management, but the Rota Management may cover additional roles and responsibilities. Keywords: Telematics, Rota