London Councils - website accessibility audits and reports

Tender description

Why the Work is Being Done Web accessibility audit of London Councils’ digital products to ensure compliance with WCAG 2.1 AA requirements, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Problem to Be Solved Looking to appoint a contractor to carry out web accessibility audits of London Council’s digital products to work towards compliance with WCAG 2.1 AA requirements, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Whilst we aspire to WCAG 2.1 AAA compliance, the primary objective of the audit is to help us comply with the new accessibility regulations. To ensure compliance with the regulations an external supplier is required to carry out accessibility audits: • secure.freedompass.org • londoncouncils.gov.uk • londontribunals.gov.uk • londontribunals.org.uk • book.taxicardbooking.com • lcspermits.com/lcsportal The websites are built on different platforms by third parties, not developed in house. Scope 1. Manual testing a sample of our most used content/content types/pages on the websites, recommending the best types of testing to reach the regulations 2. Producing reports identifying any accessibility issues and providing guidance and support for prioritising and fixing these issues. We are suggesting a minimum of 5 pages per site across the sites to be tested, assessing against WCAG 2.1 AA criteria. We will discuss the particular needs on the number of pages and which ones to include with the appointed supplier so we can ensure comprehensive testing and auditing. Who Are the Users Needs: As a sight impaired user: to use a screen magnifier; sufficient contrast between foreground/background colour combinations; to use a screenreader to navigate a webpage; text alternatives to images, controls, or other structural elements As a user with physical/motor disabilities: to navigate a webpage without the use of a mouse or trackpad; sufficient time to complete a webform As a deaf user: to read captions on a video As a user with speech disabilities: to communicate without voice interaction As a user with cognitive, learning, or neurological disabilities: navigation mechanisms and page layouts that are easy to understand and use. Early Market Engagement Work Already Done Inhouse automated testing on some parts of londoncouncils.gov.uk secure.freedompass.org Existing Team The project manager is Oliver Hannan, Ecommunications Manager. The project team will include • Ecommunications Officer • Contract manager • Team Manager • Governance Support Officer • Principal Project Officer • Project Officer Each website has an individual supplier that we will be sharing the reports with. Current Phase Not started Work Location We are based in London but remote working capability is neccessary Working Arrangments We expect the work to be completed remotely. We expect to have regular contact points during the duration of the contract Security Clearance Additional T&Cs Technical competence (60% ) under 200 words each point. Scores in this section will be given equal weight and multiplied by two. A maximum of 60 points is available for this section. Cultural fit (20% ) under 200 words for each question. Scores in this section will be given equal weight and multiplied by 1.3. A maximum of 20 points is available for this section. Pricing Schedule (20%). Scores in this section will be multiplied by 0.2. A maximum of 20 points is available for this section. Skills & Experience Recent (within the last 12 months) experience of auditing digital products for users with a range of disabilities against WCAG 2.1 to meet AA requirements Experience of desk-based research to test digital products for accessibility issues for at least 2 clients Experience of engaging with users with a range of disabilities to test digital products for accessibility issues. Experience of delivering documentation to highlight areas of accessibility issues with expected outcomes. Experience of working alongside additional suppliers and in-house teams to deliver accessibility improvements for digital products. Experience of delivering value for money by working in partnership with public sector clients to scope and prioritise against business/user needs Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria Provide an example of when and how you have worked with a client to audit a digital product to and make recommendations to correct accessibility issues. Provide an example of how you have worked with a client to re-assess a website for a second audit to ensure accessibility issues have been corrected satisfactorily Provide a proposed timeline for completing the work detailed. The timeline should also include the number of days by role of each aspect of work. Detail your understanding of the different and competing priorities we face as an organisation, particularly around web accessibility. Outline an end-to-end website accessibility audit project you delivered, including methodology, engaged users, documentation, prioritisation, delivery, and any challenges you faced and an outline of benefit realisation. Outline what you think makes a successful agency/client partnership, provide an example where you have achieved this (please include this client as one of your references). Cultural Fit Criteria Explain how you would work as a team with our organisation, giving examples. Provide evidence of supporting an in-house team through stakeholder engagement to deliver work that meets both user and business needs, including value for money Talk about how you have successfully worked with inhouse teams with limited technical expertise. Payment Approach Fixed price Assessment Method Case study Reference Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range