IT services: consulting, software development, Internet and support

Tender description

The delivery to immigration service delivery, ISD, (formally Irish Naturalisation and Immigration Service, INIS), a solution that incorporates a secure online appointment system for the Registration Unit, Burgh Quay and the International Protection Office, a queue management system for the Registration Unit and a secure scheduling system for the International Protection Office. Maintenance and support of the solution will also be required. To deliver to the Irish Naturalisation and Immigration Service (INIS) a solution that incorporates a secure online appointment system for the Registration Unit and the International Protection Office and a secure scheduling system for the International Protection Office. The required solution must include all of the following components: • on premise appointment and scheduling system to meet all requirements as specified in Appendix 1: requirements and specifications, • training delivery and training material to support a successful implementation, • annual software support and maintenance, • development services to deliver key enhancements as identified by the DOJE, after the initial contract period, • compliance with required legislation, • innovation.