Awarded contract

Call centre

Details

Buyer: Department For Work and Pensions (DWP)
Supplier(s): Capita Business Services Ltd
Value: GBP 34,548,126
Topic: Call centre
Published: 18 June 2020
Source: TedNotices

Tender description

Telephony helpline service. The provision of telephony helpline services to provide customers with information about universal credit particularly focusing on payments, earning, how to claim, health and complex needs and appointments.

Timeline

Completed: Award date21 April 2020
Completed: Award published18 June 2020
Current notice

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov