Oxygen-therapy services

Tender description

An All Wales contract will be established by NHS Wales and awarded to a single supplier and all identified Health Boards and Trusts will be party to the contract. The Home Oxygen Service (HOS) provides a service to users in their own homes and also supports users working and travelling outside the home through the provision of appropriate oxygen supply and equipment. HOS includes, but is not limited to; the provision of a customer contact centre; processing and delivery of home oxygen requests; supply and installation of equipment; training and guidance for service users and/or carers; managing oxygen supplies through replenishment of cylinders and Liquid Oxygen (LOX); reimbursement of electricity costs for concentrator users: and servicing and maintenance of equipment. The home oxygen service provides a service to users in their own homes and also supports users working and travelling outside the home through the provision of appropriate oxygen equipment. Health Boards/Trusts have the responsibility for provide home oxygen service to patients. The services that will be included in the contract includes, but is not limited to: the provision of a customer contact centre; processing and delivery of Home Oxygen requests; supply and installation of equipment; training and guidance for service users and/or carers; managing oxygen supplies through replenishment of cylinders and Liquid Oxygen (LOX); reimbursement of electricity costs for concentrator users; and servicing and maintenance of equipment. Suppliers must be able to deliver all aspects of the service and must support the service that they provide with a suite of reports that enable clinician to monitor the oxygen usage for their patients, and to be alerted when service users are not responsive to Risk Assessments and maintenance. This is in addition to reports that support reconciliation. The health boards/trusts that will utilise this contract are: Aneurin Bevan University Health Board Betsi Cadwaladr University Health Board Cardiff and Vale University Health Board Cwm Taf Morgannwg University Health Board Hywel Dda University Health Board Powys Teaching Health Board Swansea Bay University Health Board.