Physiotherapy services

Tender description

The Contract is for the following blended services: — musculoskeletal — pathway, — physiotherapy, — osteopathy. The service will offer all identified employee’s access to a model which uses a bio-psycho-social case management approach with signposting to early intervention of physiotherapy services. The service will be required to demonstrate an established evidence based approach and methodology, be modern and progressive in its approach. Physiotherapy will be able to be accessed by employees who are unable to carry out a full range of duties due to musculoskeletal problems and where the condition is having an adverse impact on their ability to do their day-to-day job. There is an acknowledgement that accessing physiotherapy can take some time and the aim of providing this service is to either prevent absence from work or reduce the recovery time, allowing the employee to return to work sooner. The blended service will be accessed by a physiotherapy management referral to the successful bidder and paid on an appointment basis for the service provided one month in arrears. An initial physiotherapy request/referral for service provision will be for triage, advice and information. Telephone service is to operate as the preferred method of advice offered and provided initially. Where a face to face intervention is necessary the initial face to face appointment should be no longer that will be one session of up to 45 minutes, up to a further three sessions, up to a maximum of 30 minutes can be provided. Face-to-face physiotherapy is to be offered as required depending on complexity of the issues and the specific needs of the employee, and only where telephone/other media support would not be appropriate from a professional perspective. The provider should verify the pathway has been accessed, ensuring the patient has maximised its benefits. Where a face to face consultation is required a maximum of four sessions may be authorised (initial + three sessions). No further appointments will be available unless agreed by the NHS Scotland entity which is party to the call-off contract.