IT services: consulting, software development, Internet and support

Tender description

UKROEd is a private not-for-profit company, which conducts the management and administration of the NDORS Scheme (National Driver Offender Retraining Scheme) on behalf of the Road Safety Trust. At the core of the NDORS scheme is a bespoke integration and data hub that brings together Police Forces, training providers and members of the general public who need to access driver training. It also provides access for UKROEd administrators and contracted training assessors. The current managed services agreement for this solution expires in September 2020 and UKROEd now intends, through this procurement process, to find an appropriate partner to provide the service beyond that date. DORS+ is a bespoke software development which acts as a data and integration hub between the police, training providers and the general public. It also supports the management and administration of the NDORS scheme and the accreditation and assessment of training providers. DORS+ consists of four web-based portals which support the following high level use cases: — police forces are able to register and administer offenders for whom behavioural change education is appropriate; — training providers are able to list course availability and manage attendance; — the general public are able to search for and arrange appropriate training in response to an offer from the police; — UKROEd and its contracted assessors are able to administer the scheme and the accreditation of training suppliers. As well as the web based portal there are APIs to allow programmatic access to key DORS+ functions. The DORS+ application is written in Angular and C# using the .Net WebAPI framework. UKROEd are looking for a partner who can provide a managed service for the DORS+ software application, ensuring that it continues to reliably support up to 2 million people who access its services annually. The chosen service provider will act as the prime contractor for maintenance and support as well as ongoing development and enhancement of the platform and the secure, UK domiciled, hosting of all data and technology assets. As detailed in full in the procurement documents, UKROEd has certain mandatory requirements which must be met. These include, but are not limited to, the following: — BS EN ISO 9001:2015, — BS EN ISO/IEC 27001:2017, — UK Only Data Hosting, — NPPV Vetting or similar. Further, UKROEd has specified a minimum level of economic standing of GBP 2.5 million. Bidders will need to demonstrate said level of turnover in order for their bid to be considered.