DE&S P3M Support

Tender description

DE&S now has a requirement for an Infrastructure as a Service + Platform as a Service (IaaS and PaaS) Support Services Supplier to provide a resilient infrastructure and platform for DE&S' on-premise Oracle Primavera Applications. The hosting will make continued use of the accredited "UKCloud" provided platform and the DE&S owned Exadata machines located and remaining at the Ark Data Centres in Corsham and Farnborough. Accreditation for supporting Official Sensitive data classification is a requirement for the Production and Pre-Production environments. The Supplier will manage the system and network accreditation processes in accordance with JSP604, taking all reasonable steps to support and maintain the accreditation process with the relevant inputs from DE&S. In addition to the Infrastructure and Platform service DE&S has a requirement for an Application Support Services contractor to provide a 3rd Line Resolver Group level application support service covering all the Primavera applications in use at DE&S. This support services will include Oracle's ETL to Primavera Analytics and associated use of Oracle Business Intelligence Server against the application databases used for reporting - e.g. P6, Unifier and Analytics Data Warehouse. This will include all maintenance of P6 and Unifier configuration at time of commencement of support contract. Allowance will be made for assurance and knowledge transfer for any configuration work undertaken by DE&S' nominated development contractors within the support contract. The Supplier shall provide expert product and configuration knowledge to address functional issues and answer questions from DE&S' Technical Coaches and Super Users, trained in the use of the products and the modes of working across their respective domains. The Supplier shall be responsible for all security patches and release patches for the Primavera applications, with expectation that DE&S will upgrade to relevant on-premise releases (with policy of consistency across all applications) in the life-time of the contract. The Supplier will work closely with any DE&S nominated development party to support appropriate levels of regression testing and operational acceptance testing, informing all relevant parties of progress and associated risks in the acceptance of the release package (s). The Supplier will play a key role in providing governance over business change and an assessment of application impact, as requested by DE&S. The Supplier for Application Support will also be required to provide a mature UK-based Service Desk Operation, which will act as the prime Service Desk for P3M Support across all other service elements. Suppliers are required to submit their tenders via the AWARD system which can be accessed using the following URL: https://award.bravosolution.co.uk/p3m/web/project/110/register Suppliers must log in, go to your Response Manager and add the following Access Code: SABBB275CR.