Bulk Data Processing Tool (BDPT) Development Team

Tender description

Why the Work is Being Done This work is part of HMPO digital transformation agenda to reduce reliance on third party suppliers and develop services in-house. The Bulk Data Processing Tool (BDPT) is a priority piece of work for HMPO that will enable HMPO to upload (from government organisations) and extract data types from and to its AWS data platform. There is a need to develop a user interface, supporting back end development and infrastructure to allow internal teams to undertake their daily work. HMPO requires the successful supplier to provide individuals that will work in collaboration with an in-house development team. The resource capability required: Product management, Interaction Design (with some Development Skills), User Research, Content Design, Front and Back end Development and DevOps. This resource will be required from discovery through to Public Beta. Problem to Be Solved HMPO would like to work with a delivery partner who can deliver products for internal teams and, complex digital, highly available end to end services. Currently, internal teams rely on a 3rd party supplier to provide a service and manual access to data which they provide to authorised parties. Once the contractual relationship with this supplier ends in 2021, internal teams won't be able to undertake this data sharing. As such, HMPO requires a supplier to work in collaboration with an in-house development team to deliver a product that will enable internal HMPO staff to upload and extract Lost and Stolen Passport, General Registry Office and British Offshore Territory data. The extracted data will then be utilised and shared with authorised internal and external organisations. The product/service will be hosted on an AWS cloud platform. Who Are the Users As a HMPO internal member of staff I need to upload, extract and manipulate Government Register Office and passport data types so that I can share this with external parties and upload it to HMPO main data store. Early Market Engagement Work Already Done Some initial desktop discovery work undertaken, however the project is at an early stage. Existing Team 1 x Tech Lead and 1 x Delivery Manager contracted resource in place. Suppliers will be asked to provide rates against these roles at the shortlisting stage, even though we do not envisage they will be required from the start of the contract. Current Phase Discovery Work Location HMPO, Globe House, London SW1V 1PN. Working from home during COVID 19 social distancing. Working Arrangments We expect the supplier to work collaboratively with the existing cross-functional team members to deliver the BDPT product. This will require a user centred delivery to meets the user needs. The team is needed for 5 days a week and is required to attend meetings using digital channels and face to face within an office environment once COVID 19 guidance allows this. Security Clearance Individuals must be cleared to SC level in order to work on this project. HMPO will sponsor SC clearance as required. Additional T&Cs At the go live for the Public Beta, BDPT will be delivered into the operational IT Service Management organisation. The supplier will be required to integrate with the appropriate support teams to ensure successful ongoing continuous delivery through the necessary change controls and ensure appropriate knowledge transfer of the delivered capabilities. They will also assist in Incident and Problem management with a more hands-on approach during a period of early life support and less so as the updates and enhancements show maturity. Skills & Experience Demonstrable evidence that the DevOps resources have the following experience: AWS, puppet, ELK, Authentication, Authorisation , Containers (Kubernetes), Docker and Jenkins. Demonstrable evidence that the DevOps resources have the following experience: Terraform, helm (EBSA or IPT experience preferred), RDS, S3, Lambda, scripts/Python, pipelines , bitbucket, JIRA and Confluence Demonstrable evidence that the development technical resources have the capability and experience of JavaScript, Node.js, HTML,CSS,Redis, Express,Nunjucks. Demonstrable evidence that the development technical resources have the capability and experience of: Mocha,Sinon,Chai,Micro services (at scale) AWS,Docker,Containers (Kubernetes),Jenkins, pipelines in Jenkins,RDS (Postgres),S3,Lambda Authentication and bitbucket,JIRA, Confluence. Demonstrate experience of agile product management and utilising appropriate tools and techniques Demonstrate recent experience of delivering products and services successfully through discovery to public beta agile phases. Demonstrating experience working with of a wide range of agile and lean frameworks, utilising tools and techniques Demonstrate experience of providing services to manage and plan projects in a complex digital service programme environment to meet strategic objectives Demonstrate experience of effective stakeholder engagement and facilitation to support decision making and ensure buy-in. Demonstrate experience of supporting agile digital software development in large scale programmes in public sector environments through coaching, pairing and mentoring Demonstrate experience of using service design to frame whole problems for users, for example by designing service blueprints, experience and user journey maps Demonstrate experience of facilitating design thinking through workshops with users, senior leaders and other stakeholders to support transformation Demonstrate experience of delivering user-centred interaction design, using code and to prototype responsive and accessible services that meet government service standards Demonstrate experience of effective content design for services, creating content for digital and offline channels Demonstrate experience of planning, carrying out and providing insight from user research, including usability testing, unmoderated user testing and accessibility/inclusive research Demonstrate experience of creating and populating digital libraries, including capturing, cataloguing and organising knowledge assets and helping users easily present, locate and search for information Nice to Haves Demonstrate experience of working with Government Departments to deliver software development or user cantered services Demonstrate experience of working with Gov UK/GDS Standards Demonstrate experience of working with ITIL processes Demonstrate experience of working with a separate support organisation to resolve incidents and problems in live services No. of Suppliers to Evaluate 3 Proposal Criteria Previous experience of delivering a data sharing or similar service that has a user centred element to it, including lessons learnt for this project How will you ensure that the resources embed themselves into the in-house team and deliver collaboratively How will you ensure continuous use of agile methodology How will you ensure that the resource produce to expected quality and testing standards How will you manage and resolve under-performance of your supplied resource. Cultural Fit Criteria Evidence of delivering effectively and collaboratively in a multi-supplier environment Evidence how you will promote and provided an approach to proactive issue management, problem resolution and improving ways of working Evidence of how you have created a no-blame culture and encourage people to learn from their mistakes environment within their organisation. Evidence of promoting a collaborative culture in your organisation, particularly when working in partnership with customers and as part of a multi-supplier team Payment Approach Time and materials Assessment Method Work history Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers No questions have been answered yet Budget range up to £2m