UOW784 Enterprise Service Desk
Details
- Topic
- Software package and information systems
- Published
- 22 May 2020
- Submission
- 19 June 2020
- Source
- uk:contracts_finder
Tender description
The University of Worcester are looking to procure and implement a high quality, Enterprise Service Desk which is modern, efficient, and customer friendly. The Enterprise Solution will run key Service Desk functions for a number of Professional Service areas, initially for IT, Technology Enhanced Learning, Finance, Timetabling and Data Management Unit, with the option for HR, Estates and Security to be part of the phase one rollout. The new Solution will provide improved user experience - both back office and self-service providing a 'one stop shop' for staff a students and allowing for seamless integration between the services in terms of staff and student support processes. It will also ensure greater accuracy and efficiency in all processes, including improved business intelligence reporting.
Timeline
- Completed: Tender published22 May 2020Current notice
- Completed: Submission date19 June 2020
About the buyer
University of Worcester is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-worcester.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-worcester.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-worcester.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-worcester.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-worcester.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-worcester.gov |
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