Smarter Tariffs -Smarter Comparisons

Tender description

The project will perform exploratory research, user testing, data modelling and software development to identify and test innovative solutions to compare domestic smart tariffs. Delivery will include completion of a Discovery and Alpha stage in line with Government Digital Service Standards. This project is not a full consumer experience and behaviour change pilot, i.e. it will not be tracking consumers who compare and choose a smart tariff over time. However, the project will investigate how consumers approach tariff comparisons and switching, through the testing of a new approach to tariff comparisons and conducting action research with a group of consumers. The Government is committed to the roll-out of smart gas and electricity meters to domestic and smaller non-domestic customers in Great Britain. This project is focused on domestic energy users. Where microbusinesses operate from home (that is, premises use is mixed domestic/non-domestic) and the approach to tariff selection does not differ from domestic customers.