ITIP0028 Service Design Evolution - Architecture, user experience and transport technology

Tender description

Why the Work is Being Done Our IT Service Design function is critical in supporting the right technology services for our organisation and customers. This year we need to baseline our current position, implement suitable ways of working and tools for architecture and user experience and embed key products within our IT Customer Journey (internal approval process), the route through which requests for technology enabled solutions must flow. Problem to Be Solved We need to deliver to three key goals; - We hold a robust 'as-is' view of our architecture across business and operational services using common tools and formats - We must integrate with our IT Customer Journey (internal approval process) by defining key guidance and products that are common to all requests, are scalable and support successful delivery - We must make the investment case to provide farther reaching design services Who Are the Users Our work supports our whole organisation, our supply chain and customers. Direct impact will be on all our customers using the IT Customer Journey (our internal approval process). Early Market Engagement Not undertaken. Work Already Done Our division have already collaborated this year to consider priority areas for development of our function and have defined five outcomes for this work package. Existing Team You will be working directly with our leadership team reporting to the Head of IT Service Design. It is possible that some ongoing discovery work through one of our current architecture support suppliers may still be in progress but this work package will take the lead. Current Phase Discovery Work Location Currently work can start from a suitable remote location to suit the team. When possible there will be the need to attend meetings most likely at our; Birmingham office - The Cube, Bristol Office - Temple Quay House, Working Arrangments Initially collaboration will be primarily via Microsoft Teams and Sharepoint. It is expected that tasks will be delivered in an agile style with sprints agreed, regular in week catch ups and periodic review meetings to be agreed. Security Clearance All team members should have or undertake our baseline security check required for all staff to allow ease of access to our offices and appropriate systems. Additional T&Cs Not applicable. Skills & Experience Able to deliver a capability review and gap analysis of a Service Design function. Able to review and baseline our technology architecture and support development of core products and tools Able to review and develop user experience design products and toolkits to support our internal IT Customer Journey Able to develop working options for design resource tracking and activity reporting up to Chief Information Officer level Able to develop and articulate additional investment requirements in a portfolio style business case Nice to Haves Demonstrable knowledge of roadside, control room and corporate based technologies Able to work with ServiceNow No. of Suppliers to Evaluate 3 Proposal Criteria Management of delivering people and process focussed change projects that impact a large organisation (5%) Delivery of user experience products, processes and tooling to suit a diverse set of technology enabled services (10%) Capability to undertake baseline/audit work of technology architectures and present them as a respository of accessible and maintainable products (10%) Supporting creation of portfolio level investment business cases (5%) Delivery of public sector commercial expertise supporting delivery of new procurement requirements (10%) Provision of expertise related to transport systems and key infrastructure such as tunnel systems (10%) Cultural Fit Criteria Place safety of ourselves, our workforce and our customers as number one priority Take ownership of work tasks with limited supervision Considers new and innovative ways of working with current tools and platforms available Act as part of one team where commercial and contractual thinking is secondary to achieving the team objective Payment Approach Capped time and materials Assessment Method Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet Budget range up to £0.5m