WP1811 - Digital Capability for Urgent DDaT Requirements

Tender description

Why the Work is Being Done There will be a need for a flexible supplier to respond to urgent requests received by GDS from departments. Enable departments to access the market for support in delivering urgent digital projects where resources are required within 5-10 working days. We expect this contract to fulfil three types of need: Resource to supplement teams on urgent projects Agile Multidisciplinary Teams Specialist services (e.g. Data Science, GOV.UK content & Domain Knowledge) Core capabilities for the proposed contract would be: ● user experience and design ● performance analysis and data ● service delivery ● software development ● user research This contract will allow time-critical work to commence while alternative arrangements are made. Problem to Be Solved UK Government needs access at short notice to resources that can design, build, and deliver digital services. We are looking at placing teams within two weeks to deliver digital outcomes. Who Are the Users As a Department/ALB, I need to run discoveries and develop digital services to design, build and run services within 5-10 working days. I may need a full team, or a number of staff to complement a team I have. Early Market Engagement We held a pre-tender market engagement in conjunction with CCS on 18/10/19 Slides available on request Work Already Done Projects will be at various stages and suppliers will be briefed relative to specific statements of work. This is the second series of similar contracts for resourcing in this space. Links to previously let contracts, WP1701,2,3 and the recently awarded first in this series (WP1810) below; - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9395 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9676 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9779 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/11781 Existing Team The supplier will work with Government Departments & ALBs from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services. Where required in the development cycle, collaboration with other suppliers may be necessary. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers. Current Phase Not started Work Location It is expected that the majority of work will take place inside the M25, however there will be requirements around the UK that we would expect to be supported also. The primary base will be detailed in each Statement of Work (SoW) and expenses will not form part of the cost unless the supplier is asked to work from a secondary location instead during the execution of the work relating to the SoW. e.g. If SoW primary base is in Coventry then no expenses will be paid for Coventry. Working Arrangments Suppliers will deploy resources at short notice working with departments and their arms length bodies to deliver discovery or development outcomes. The majority of work will be based on customer sites - the sites and working arrangements for a particular project will be specified in a Statement of Work. We anticipate a maximum of 5-8 concurrent Statements of Work. Security Clearance The majority of projects will require BPSS with a smaller number SC/or above. If not currently held the resources must meet the criteria and be willing to go through the process at the cost of the Supplier. GDS is willing to sponsor supplier staff through the clearance process. Additional T&Cs All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ Skills & Experience Evidence a good approach to UCD and meeting user needs on behalf of your clients. How have you utlilised research to shape your work programme and engage with stakeholders? Evidence your ability to deploy multiple teams concurrently to different projects & UK locations. Given current challenges around remote working how would you manage the onboarding process? Show how you have embedded multi-disciplinary teams (full or partial), with the right cultural fit, into established project teams to deliver outcomes, when there is no face-to-face contact? Working within a constrained timeframe describe how you would work to understand specific requirements, key stakeholders and sign-off outcomes. Describe a time when you have delivered on a project, in Government or otherwise, that required elevated security measures. In light of current events, how have you adapted the way you engage DDaT resources to meet demands of concurrent SoW's for your existing contractual obligations? How will you ensure Value for Money is achieved whilst delivering on urgent DDaT requirements for Government Departments/ALB's? Nice to Haves What proportion of your DDaT staff, available to work on SOWs under this contract, are security cleared? How would you provide evidence of up-to-date security clearance to client departments? Describe how you ensure development aligns to the UK Government Design Principles, Service Standard and Service Manual. Evidence work that has successfully passed a GDS Service Assessment or equivalent. How do you manage the wellbeing of (remote or deployed) workers and ensure they are aligned with the culture and practices of the delivery team, department, and wider Civil Service? No. of Suppliers to Evaluate 5 Proposal Criteria Your approach to rapidly deploying a team Your approach to deploying multiple teams at once Your ability to deploy teams to different areas of the country Your approach to recruiting and on-boarding teams Your approach to building multi-disciplinary teams Your approach to sourcing security cleared staff, and your approach to getting staff security clearance Your understanding of the Digital Service Standard and Government Design Principles Your approach to deploying blended resource across established DDaT teams Your ability to evidence where value has been added to projects you have worked on Your approach to managing conflict resolution (resources, stakeholders) Your approach to managing Departmental expectations regards key skills/experience Your approach to dealing with multiple stakeholders (skill and seniority) and managing expectations Your approach to dealing with cross-department projects with collective outputs and blended delivery teams Your approach to working at a national/regional level Your approach to remote working Cultural Fit Criteria Your approach to embedding a team quickly within organisations with differing cultures Your approach to working with the public sector Your approach to Data Protection compliance Your approach to pastoral care of core or subcontractor resource Your ability to align with public sector values Your approach to social responsibility User-centricity - How you champion the value of user research, user-centred design, and evidence-based decision making Continuous Improvement - Reinforce a culture of continuous improvement and iteration in all teams Payment Approach Time and materials Assessment Method Case study Work history Presentation Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers No questions have been answered yet Budget range there is no commitment to minimum spend over the term of the contract. the maximum spend under the contract will be £1,000,000