Service Transition Manager

Tender description

Summary of the work Service Transition Manager for Restoration & Renewal Programme Digital Service. This is a process-based rather than technical role. One CV submission only per provider. Specialist role Service manager Expected Contract Length 12 months Latest start date Monday 2 December 2019 Maximum Day Rate £850pd Who Speclialist Work With The Service Transition Manager will be working within the Service Management Office, a service management team also comprising an SMO Lead, a Project Manager, a Business Analyst, a Service Management Officer, a Finance & Asset Officer, an Accreditation Lead, a Relationship Manager and a Service Insight Analyst. The role will also regularly interact with service providers and other members of the Data & Digital team. What Specialists Work On The role is to work on the in-house Service Transition process which oversees the activities of Service design and creation, through to acceptance, release authorisation and deployment. This includes the use of Quality Gates at strategic points and reporting on adherence, progress and risk to the project boards. This is a fledgling process and the role is expected to continually review, challenge and modify it to make it a mature and well-run process. The Service Transition Manager will be part of a service management team and will be expected to contribute and cover for other roles within it. Skills & Experience • 5+ years experience of ITIL practices • 5+ years experience of consulting in service design and development • 5+ years experience of consulting in service implementation and continual service improvement • Deep understanding of ITIL practices • Previous in-depth experience of coaching the journey of structured service design through to service deployment and beyond • Previous in-depth experience of use of quality gates and developing/instigating/monitoring key performance indicators • Previous in-depth experience of challenging processes, reviewing and re-engineering • Previous in-depth experience of evaluating services and insitgating CSI • Experience of deputising in other service management roles Nice to Haves • ITIL4 qualified • Experience of other ITIL practices Work Location 7 Millbank & the Parliamentary Estate Working Arrangments Typically, onsite 5 days a week; some remote working is possible when appropriate. Security Clearance The specialist will have to undergo Parliamentary security clearance; other clearances do not expedite this. The only exception is if the specialist already has a Parliamentary pass. Additional T&Cs Parliament's Mandatory Terms for External Contract Agreements (available upon request) No. of Specialists to Evaluate 3 Cultural Fit Criteria • No-blame culture and encourage people to learn from mistakes. • Supportive of and mentor to colleagues with less experience. • Challenge the process and champion their discipline. • Working as a team within a programme structure and with suppliers. • Active Stakeholder Management. • Can explain technical aspects to non-technical people. Assessment Method Interview Evaluation Weighting Technical competence 35% Cultural fit 15% Price 50% Questions from Suppliers 1. Hi, can you confirm if there is a current incumbent in this role please? There is no incumbent in this role. 2. Please can you confirm if there is an incumbent supplier in the role? There is no incumbent in the role. 3. Can you sponsor the parliamentary clearance for candidates that don't already have this, how long does this take, and does already holding SC clearance help speed up this process? We will support security clearance for the right candidate, this can take a number of weeks to process depending on the levels of people being processed at the time, and holding SC clearance does not necessarily help with clearance. 4. Is there a current incumbent? There is no incumbent in the role. 5. Please can you confirm if there is an incumbent supplier in the role? There is no incumbent in the role. 6. Is there an incumbent in place There is no incumbent in place for the role. 7. Can you confirm if their is a current incumbent? There is no incumbent for this role. 8. Can the Authority confirm if they are working with an incumbent supplier ? There is no incumbent for the role. 9. The requirement states one CV per supplier. Is the CV to be provided by suppliers at the next stage or are there any instructions for sending this in addition to the matrix? This will be requested at the next stage should a supplier have adequately met the criteria. 10. Is there a current or preferred incumbent? There is no incumbent in this role. 11. Please advise if the max rate of £850 is exclusive of VAT? The rate is exclusive of VAT. 12. Please advise of UK Parliament will undertake Parliamentary security clearance? Yes, Parliament will undertake Parliamentary security clearance. 13. Also, can you please confirm whether the role will be inside or outside of IR35? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 14. Please could you confirm the IR35 status for this opportunity As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 15. Is this role considered "on payroll" or "off payroll" with regards to IR35? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 16. Can you confirm the IR35 status of this position? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 17. Is this in or out of IR35? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 18. What is the IR35 status? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 19. Will this role be considered inside IR35? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 20. Is this role inside or outside IR35? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 21. Please confirm if this is inside or outside IR35? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 22. What is the IR35 assessment of this role? An ESI assessment has not been carried out yet. 23. Can you confirm if this role is inside or outside of IR35? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 24. Does this role fall inside or outside of IR35/Off-Payroll Rules? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 25. Please can you advise if this assignment will be outside IR35? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 26. Please can you specify if the role is Inside or Outside IR35? As a DOS4 supplier, you have already stated that you work outside of IR35 under the framework agreement. We currently believe that this role would fall outside of IR35 but an ESI assessment has yet to be performed. Should the outcome of such an assessment not be in line with supplier expectations then there is no obligation on the part of the supplier to accept the role if it is offered to them. 27. Under the section Nice-to-have skills and experience it says – Experience of other ITIL practices. Could you confirm what you are looking for under this section please? As commented upon in the work section, the Service Transition Manager will be part of a service management team and will be expected to contribute and cover for other roles within it.This would mean an appreciation for and understanding of other ITIL practices outside that of the Service Transition lifecycle.You should list the experience of any other ITIL practices that the person you are going to submit has had. The more experience, the more they have to contribute in this cross-functional team.