Financial and insurance services

Tender description

Homes England issued a Prior Information Notice (PIN) in February 2020. This PIN is a further update to the original notice (ref 2020/S 035-083918). This Prior Information Notice (PIN) is not a call to competition. Following the original PIN, Homes England have secured approval of a digital transformation business case which aims to design and own an end-to-end service that: • meets the needs of both users and stakeholders • provides a seamless service between customers, agents and advisors • delivers a better service to users (customers) and stakeholders. This PIN has therefore been updated, to re-engage with the market to share our latest thinking and Digital Transformation principles. This PIN seeks to gain feedback from potential suppliers, with an intention to primarily focus on technology solutions/suppliers for the equity loan administration service. Suppliers who responded to the original PIN are encouraged to supply any further details they feel relevant, however it should be noted that this PIN does not supersede the original notice and is not to the detriment of any suppliers that originally responded. In addition to the short description provided above at II.1.4). The current mortgage administration service administers all Homes England equity loan products from the point of approval through to redemption. This includes older ‘legacy’ products (First Time Buyers Initiative, London-Wide Initiative, Armed Forces Home Ownership Scheme, HomeBuy Direct and FirstBuy) as well as the current help to buy scheme. Homes England have a small number of approved agents who handle the process of approving applications for Home England’s equity loan products up to and including the release of funds to allow completion of an approved home purchase. The Mortgage Administrator is then responsible for the management of these loans through the entire customer journey post-sale completion. This includes handling Borrower enquiries, making amendments as required, and finally ensuring successful redemption of loans. The PIN Process: • all interested parties will be invited to a supplier briefing event (via a webinar — access details will be issued via ProContract) where Homes England will explain our current thinking with regards to the possible structure of the formal procurement and an overview of our requirements with regards to the Equity Loan Administration; • after the supplier briefing event, suppliers are invited to respond via ProContract to the questions included in this document. We strongly suggest that suppliers hold their responses until after the supplier briefing event; • at the discretion of Homes England, where we require clarification or further understanding of issues with specific suppliers, we may also speak to these suppliers to inform our requirements; • suppliers should note that this PIN is focused predominantly on requirements to support help to buy equity loan administration, although some information is also being sought to support the wider transformation of the help to buy end to end service.