Software-related services

Tender description

CalMac Ferries is seeking to appoint a service provider to deliver a ferry booking and ticketing solution. CalMac CalMac Ferries Ltd (CFL) is one of the largest transport operators in Scotland, operating 33 ferries and 53 ports, harbours and slipways on behalf of the Scottish Government under the Clyde and Hebrides Ferry Services (CHFS) contract. This procurement CFL is seeking to procure a modern, commercial, off the shelf and market-proven ferry booking and ticketing software solution with demonstrable and referenceable capability to: — make buying CalMac travel easy; — sell CFL travel and related products to domestic, commercial (including freight) and tourist customers; — offer smart ticketing, and the capability to integrate with external ticket fulfilment solutions; — expose functionality and data through open interfaces, allowing integration with customer sales and service devices, payment services and internal and external business systems and services. Contract The contract for this service will be let for an initial 4-year duration, which will include an implementation period and a period of live running, followed by four, auto-renewed periods of 12 months, each of which is at CFL's option. In advance of each renewal, CFL may elect not to renew, at its sole discretion, at 60 days’ notice. The total contract duration is 8 years. CFL will contract with the most economically advantageous bidder and the resultant contract will be available for novation to any subsequent operator of the CHFS contract. It is intended that the contract could be applied for the benefit of CFL’s parent company, David MacBrayne Ltd (DML), DML subsidiaries or any other entities formed by DML. The services agreement appointing CFL’s chosen service provider will be based on the Scottish Government Model ICT services contract. As part of the procurement, CFL will tailor that template contract to incorporate provisions specific to this project, allowing bidders to develop their fully costed proposals by reference to a pre-existing set of contractual terms. A copy of the Model ICT contract is provided in the supplier attachment area within the PCS Tender portal. If you have any concerns, please submit details with your ESPD. For the avoidance of doubt, the tailored version of the contract will be made available to bidders in due course. Information A prior information notice relating to this opportunity was published in July 2019 and a supplier meet buyer event was held in Glasgow on 1 August 2019. A video of this event is available for viewing at https://mediazilla.com/ypx1s7og1 Whilst suppliers may find the video informative, nothing communicated in the video is binding on CFL unless confirmed in writing in the procurement documents (the contract notice, the ESPD and tender documentation which will be made available in due course) or through PCS Tender. To the extent that anything in the procurement documents contradicts statements made during the supplier meet buyer day, the procurement documents shall take precedence.