Industry specific software development services

Tender description

CalMac is seeking to appoint a provider of Ferry Booking and Ticketing software. CalMac Ferries Ltd (CFL) is one of the largest transport operators in Scotland, operating 33 ferries and 53 ports, harbours and slipways on behalf of the Scottish Government under the Clyde and Hebrides Ferry Services (CHFS) contract. CFL's minimum requirement is for modern, packaged, commercial, off the shelf and market-proven ferry booking and ticketing software. End of minimum requirement. This procurement Central to CFL's requirement is software which: 1) will make buying CalMac travel easy; 2) will sell CFL travel and related products to domestic, commercial (including freight) and tourist customers; 3) will offer electronic ticketing, and the capability to integrate with external ticket fulfilment solutions; 4) requires zero or minimal development effort to satisfy CFL's required outcomes; 5) can be supported through implementation services including configuration, training and integration with CFL's payment services provider; 6) can be implemented in collaboration with CFL to achieve go-live within 12 months or less, following contract award. Note that suppliers will be expected to collaborate with CFL to determine an effective implementation approach during procurement; 7) offers proven, open interfaces to allow integration with customer sales and service devices, payment services and internal and external business systems and services contract. The contract for this service will be let for an initial 4-year duration, which will include an implementation period and a period of live running, followed by four, auto-renewed periods of 12 months, each of which is at CFL's option. In advance of each renewal, CFL may elect not to renew at 12 months notice. The total contract duration is 8 years. CFL will contract with the most economically advantageous bidder, and the resultant contract will be available for novation to any subsequent operator of the CHFS contract on the same terms as if it continued to be applied to CFL. It is intended that the contract could be applied for the benefit of CFL’s parent company, David MacBrayne Ltd (DML), DML subsidiaries or any other entities formed by DML. The contract principles document appointing CFL’s chosen supplier will be provided during the ESPD stage for information only. Bidders selected to take part in the ITT will be able to comment on the contract principles document and this section of the ITT will be scored. A copy of the contract principles document will be provided in the supplier attachment area of PCS Tender portal prior to ESPD submission date. Information A link to a video produced by CFL will be made available via the PCS-Tender portal messaging system. The aim of this video is to explain the importance of the European Single Procurement Document (ESPD) scored questions, and how CFL will use the ESPD procedure to limit the number of organisations being invited to tender to three (3) organisations only. A summary of key findings from CFL premarket engagement will also be provided. Whilst suppliers may find the video informative, nothing communicated in the video is binding on CFL unless confirmed in writing in the procurement documents (the contract notice, the ESPD, and tender documentation which will be made available in due course) or through PCS-Tender. To the extent that anything in the procurement documents contradicts statements made during any premarket engagement, the procurement documents shall take precedence.