Expired contract

101 Non Emergency Helpline

Details

Buyer
Home Office
Supplier(s)
Vodafone Ltd
Duration
2 years
Topic
Public-telephone services
Published
22 April 2020
Source
ContractsFinder

Tender description

Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which do not require a police call handler's involvement.

Timeline

  1. Award date1 April 2020
  2. Award published22 April 2020
    Current notice
  3. Contract expiry date31 March 2022

About the buyer

Home Office is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 64211000 · Public-telephone services

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