Collection agency services

Tender description

Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of debt management partners, recovery and sheriff officer services. The contract has been allocated into 8 separate lots: Lot 1: Council Tax (First Placement) Lot 2: Council Tax (Second Placement) Lot 3: Non Domestic Rates (NDR) Lot 4: Sundry Debt Lot 5: Parking (Fixed Penalties) Lot 6: Housing Benefit Overpayment Lot 7: Sheriff Officers Lot 8: Sheriff Officers (not connected to Lots 1-6). This procurement will be conducted via the Public Contracts-Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit means of proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU contract notice when completing the ESPD in PCS-T. The Council seeks the services of a debt management partner to assist the Council in the collection of non-domestic rates. The supplier will also provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City Boundary. The council seeks the services of a debt management partner for collection of unpaid sundry debts. The council and the Glasgow family organisations provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued. The council seeks the services of a supplier that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a penalty charge notice and/or bus lane charge notice The supplier may also be required to collect new charge notices levied if introduced. The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions. The council seeks the services of a debt management partner for collection of unpaid Housing Benefit Overpayments. The council seeks the services of Sheriff Officers for the execution of diligence enforcement services on behalf of the council and the successful suppliers of lots 1 to 6 of this framework agreement. The council seeks to appoint a supplier to provide sheriff officer services for the execution of general citation and diligence services for the council not connected to lots 1-6. The council seeks the services of a debt management partner that has the ability to investigate and initiate Council Tax collection from customers with a history of non-payment. The supplier will assist the council in the collection of Council Tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection. The council seeks the services of a debt management partner for collection of unpaid Council Tax. The supplier of lot 1 will receive the majority of Council Tax cases, however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following: — customers who have a history of payment activity or customers who have fallen into arrears for the first time, — customers who have vacated the property and may require to be traced. The caseload may also contain customers that are liable to pay Council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100 % charge. The successful supplier will assist the Council with collection of debt in these cases and where appropriate trace absent owners.