Expired contract

Temporary COVID-19 Welfare Call Centre

Details

Buyer: Hampshire County Council
Supplier(s): Impact Call Centre Ltd
Value: GBP 900,000
Duration: 6 months
Topic: Call centre
Published: 2 April 2020
Source: ContractsFinder

Tender description

This contract is for the provision of a temporary call centre to provide information, advice and signposting for residents of Hampshire in relation to COVID-19. In particular the service will focus on those individuals advised to self-isolate for an extended period of time and their families. The Council does not have the capacity to provide this service itself and is therefore purchasing call centre capacity from a supplier has existing infrastructure and workforce who can deliver this service.

Timeline

Completed: Award date31 March 2020
Completed: Award published2 April 2020
Current notice
Completed: Contract expiry date30 September 2020

About the buyer

Hampshire County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@hampshire-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@hampshire-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@hampshire-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@hampshire-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@hampshire-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@hampshire-county-council.gov