Fully Managed Vehicle Recovery Scheme

Tender description

The Police and Crime Commissioner for Cheshire and the Chief Constable of Cheshire Constabulary are seeking to establish a Fully Managed Vehicle Recovery Scheme. The service is to include: • call handling • managed network of approved vehicle recovery operators • roadside breakdown and recovery services • single disposal process • complaint and dispute resolution including legal support • consolidated invoicing Cheshire Fire Authority/Cheshire Fire & Rescue Service will also utilise the contract for the recovery of fire appliances/fire vehicles. The volume of recoveries is small, historically between 3-5 per year. The fully managed vehicle recovery scheme will be provided by the Contractor/ Managing Agent and it will be their responsibility to engage recovery operators who must be PAS43 certified. The PCC's and CFA's area is that served by Cheshire Constabulary and Cheshire Fire and Rescue Service covering the four unitary authorities of Cheshire West & Chester, Cheshire East, Halton & Warrington and the area contains motorway, trunk roads, 'A' roads and other classifications of road in urban and rural settings. The PCC requires a sustainable vehicle recovery scheme where recovery operators are either assigned to specific geographic areas (linked to beat codes) or deployed utilising a 'best time to incident' system. The Recovery Operator deployed will be the one contracted to the area where the incident occurs or the one who has been identified as the 'best time to incident'. The PCC also requires the Contractor/Managing Agent to arrange for a single organisation to deal with the collection and disposal of vehicles for auction, scrapping, breaking or crushing; end of life vehicles and disposal of property. The Contractor/Managing Agent will be required to work with the PCC to implement any best practice solutions or NPCC requirements. In the period October 2018 - September 2019, circa 7500 incidents were dealt with through the Vehicle Recovery Scheme. The contract term is 48 months to commence from 1.6.2020 until the 31.5.2024. There is the option to extend the contract for a further 2 periods of 12 months. This is a Contract Award Notice. This was tendered via the Bluelight e-Tendering system, https://bluelight.eu-supply.com under reference 38253. The estimated values shown in this Contract Notice relate to costs which are expected to be incurred by the PCC/CFA. They exclude Statutory Fee values.