Education and training services

Tender description

Provision of an integrated graduation robe rental, robing assistance and graduation photography service, including robes customised to the university's robe design and graduation dates. The university usually holds two graduation ceremonies each year, one in August for around 1 300 foundation and bachelor degrees and the second for around 500 post graduate degrees in October. These are undertaken over 2-3 days, to a schedule that is agreed around a year in advance. In support of the graduation ceremonies, the University needs to establish a partnership with an expert robing supplier and graduation photography provider. This typically involves: — on-line and telephone pre-booking for the provision, purchase and/or rental of robes (to the specification set out in Appendix 4) and the for the pre-booking and purchase of photography packages, — an on-the day process to rent robes and, or to purchase photography packages, — exemplary customer service, e-cashiering, organisation for the collection of robes and the adequate number of experienced staff to ensure smooth and timely robing, — high quality photography, with experienced photographers, supported by exemplary organisation to ensure that all images are associated with the correct student, — excellent after-care for the delivery of photographs and the recovery of rented robes, etc.