Office-support services

Tender description

The Countess of Chester Hospital NHS Foundation Trust, through its Commercial Procurement Services, wishes to award a multi-supplier national framework agreement with two lots: Lot 1: the provision of managed office administration services; Lot 2: the supply of office equipment and consumables. Tenders may be submitted for one or both lots. Lot 1 of the framework will be for the provision of managed service for office administration to public sector organisations, excluding NHS organisations in England. NHS organisations in England are provided for by NHS Supply Chain and are outside the scope of this specification. Suppliers appointed to lot 1 must be able to meet all aspects of the lot 1 framework specification. Client organisations will, however, be able to contract for individual service elements of the service as required. Call-off contracts will be for a managed service containing one or more of the service elements detailed below, provided predominantly on a fixed fee cost basis rather than on a cost per transaction basis. The provision of a fully secure managed service will include the following service elements: 1) provision of a managed service for office supplies including all items for daily use and special sourcing for ad hoc requests, including; purchasing, storage and consolidation of deliveries for specific requests; 2) provision of a fully managed print service, to include provision of print equipment service, maintenance and consumables; 3) provision of a secure document disposal service; 4) provision of hybrid mail services, to include printing, franking, post and email; 5) provision of on-line ordering system to support the provision of the above four services, that is adaptable to individual client organisations standing financial instructions, including authorisation processes and ability to encompass service line reporting and fully transparent audit trail. Lot 2 of the framework will be for the transactional provision of office supplies to public sector organisations, excluding NHS organisations in England. NHS organisations in England are provided for by NHS Supply Chain and are outside the scope of this specification. The supplier shall provide some or all of the product groupings shown below. The examples quoted are not restricted. The scope of lot 2 shall be any product covered by those CPV codes included in the OJEU contract notice accompanying this specification. Office stationery — general office stationery products such as pens, pencils, desktop accessories, filing, presentation items, diaries and associated office supplies. Office paper — office paper products such as cut paper and board. Educational stationery – such as art supplies, teaching supplies, exercise books, school books, exercise papers, water based ink pens, wood free colouring pencils. Janitorial products — janitorial cleaning products such as washroom supplies, blue roll, washing-up liquid and refuse sacks. Office machines – such as printers, copiers and other multifunctional devices, paper shredding machines, label making machines and laminators. Personal protection equipment – personal protection equipment such as safety clothing, hard hats, first aid kits, fire extinguishers and eye protectors. Electronic office supplies — electronic office supplies such as ink and toner printer cartridges, electronic storage media and peripherals. Catering goods and consumables – such as tea, coffee, napkins, mugs, cups, teapots, glasses and cutlery. The supplier shall provide branded (products which contain a manufacturer brand name) and/or own brand/unbranded (products which contain the supplier’s own brand name or products available as an alternative to a manufacturer’s branded product).