System and support services

Tender description

The Commission is seeking to engage a suitably qualified and experienced contractor to provide licensing and support services for its finance systems. Services will include and not be limited to software training, best practice advice and guidance about upgrading and patching. The contractor will also source software patches and provide timely notifications regarding systems’ maintenance. Support extends to the Commission’s in-house ICT service desk acting as a second and third line support service. Consequently the contractor can expect to have contact with the Commission’s IT department as well as the Finance Department’s users. The Commission is seeking to engage a suitably qualified and experienced contractor to provide licensing and support services for its finance systems. Services will include and not be limited to software training, best practice advice and guidance about upgrading and patching. The contractor will also source software patches and provide timely notifications regarding systems’ maintenance. Support extends to the Commission’s in-house ICT service desk acting as a second and third line support service. Consequently the contractor can expect to have contact with the Commission’s IT department as well as the Finance department’s users.