SOL - Discretionary Crisis Fund - The Supply of Furniture

Tender description

To supply beneficiaries of the discretionary grant scheme with basic furniture items so they can occupy secure accommodation following an unsettled way of life or exceptional pressures. The requirements are as follows: • To supply, deliver and install furniture (beds, mattresses, wardrobe, chest of drawers, sofa) to beneficiaries of the discretionary grant scheme • There is a customer care service (help desk) to enable council staff to contact the provider between the hours of 9am to 5pm, Monday to Friday. This service should enable council staff to raise queries about orders, fulfilment times, invoices, complaints or technical difficulties. Given the emergency needs of our customers, we require a responsive help desk that can resolve a query on the same day. • To inspect, service, collect and re-fulfil furniture that is identified as faulty.