Customer Contact Centre Services
Details
- Published
- 22 March 2020
- Submission
- 22 April 2020
- Source
- Ireland
Tender description
The Contracting Entity intends to procure a framework agreement contract for the delivery of Contact Centre Services. The framework will be a sole supplier framework. It is proposed that the Contract will include the following, and any associated and related services, • Customer service • Metering • Billing • Payments • Industry • Priority Services Register (PSR) • Sales It is currently envisaged that the service will be for residential customers. All activity will initiate as inbound, although outbound calling may be needed to subsequently resolve certain matters.
Timeline
- Completed: Tender published22 March 2020Current notice
- Completed: Submission date22 April 2020
About the buyer
Electricity Supply Board (ESB) is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov |
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