Core IP Maintenance and Support for Trinity College Dublin, the University of Dublin

Tender description

Trinity College Dublin wishes to invite expressions of interest for the supply of a Network Maintenance Service. Scope of Work: Provide maintenance and support services for the Trinity College IP Networking equipment which comprise the core components of the college data network. TCD’s expectation is that the maintenance and support of this equipment will be provided by a single vendor and that this vendor will form an alliance with TCD/IS Services for the duration of the contract. The vendor will be expected to familiarise themselves with the network architecture and associated infrastructure in operation across TCD’s complex data network as well as TCD/IS Services operational process and procedures. The vendor’s support services and appropriately qualified staff will work for and with TCD to ensure timely and high-quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required, and be flexible and adaptable to work within the college’s annual academic and business cycles. The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as TCD’s and strive to ensure that at all times, value for money, maintaining business continuity, and working for the best interests of TCD are foremost. Additionally, TCD may periodically require technical assistance and/or expertise to work with the in-house IS Services networks team on project tasks or development involving the networking equipment covered under the contract. It is envisaged that the maintenance and support partner could provide professional services and appropriately skilled technical resources which could be drawn-down if required. The PQQ responses are to be submitted via the etenders tenderbox only by the response deadline.