SDC - UBUS Booking Centre

Tender description

Stratford-on-Avon District Council is seeking an organisation to provide a booking centre facility for the UBUS dial a ride community transport service to enable registered UBUS users to book their journey on the service. The booking centre will operate between the hours of 0800 and 1830 Monday - Friday. Appropriate route scheduling software will be necessary to determine routes for five vehicles. As the expanded UBUS service will allow same day bookings where possible, the provider will supply equipment for each of the five UBUS vehicles so any alterations to schedules are received immediately by drivers. There are currently 30 calls per day approximately. It is anticipated the new UBUS service will have higher demand than the current service as it will operate longer hours and accept concessionary bus passes. It is difficult to predict what the demand will be on the new service. With changes proposed to some local Flexibus services within the District, and having reviewed the passenger figures of those services, if we assume all affected Flexibus passengers register with UBUS and make a minimum of one return journey per week, there could be an additional 60 calls per week. This does not take into account other potential users who may now be attracted to the service as they can use their concessionary pass.