Service Desk Management System

Tender description

The University wishes to rationalise and replace its myriad service desk systems with one Software as a Service (SaaS) solution. Accordingly, the University is pleased to invite you to tender for the provision of a service desk management system. Please ensure you register/log-in to In-Tend (https://in-tendhost.co.uk/york/aspx/Home) then download and carefully read all documents attached to this invitation. Please note that completed tenders and all communications should be made via In-Tend. To download ITT documents, please stay logged in to In-Tend and go to My Tenders, click on View Details under the appropriate project description, click on ITT tab and click on Download. Please also note that there are two stages to the return of completed tenders: 1. Supplier Questionnnaire to be returned by 12:00 on 20th March 2020 as an attachment to the 'create correspondence' function in In-Tend. Please state 'Supplier Questionnaire Returned' in the title of the correspondence. 2. Tender Response to be returned by 12:00 on 9th April 2020 via 'attach document' and 'submit return' functions in the ITT tab in In-Tend.