Provision of Monitoring and Reporting on eCollege Service Delivery

Tender description

The purpose of the monitoring and reporting services currently required by SOLAS is to provide consistent, fair and objective monitoring of the delivery of eCollege as a service to learners and provide robust and purposeful reporting to inform continuous improvement. This will involve ensuring that the eCollege service provider is providing services to the quality standards identified in their tender documents, their quality assurance system, their contractual obligations with SOLAS, and QQI requirements. It may be necessary to develop indicators to meaningfully reflect the quality of the service provided and allow comparison of performance from month to month and/or across courses/subject domains.